Author Topic: 2014 Free Version Locking Browsers  (Read 3584 times)

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AnotherName

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2014 Free Version Locking Browsers
« on: December 19, 2013, 05:24:05 PM »
I installed 2014 Free Version and it began locking my browsers whenever I begin navigating a lot or to sites like youtube and even my comcast e-mail.  The browser bar shows the ever whirling circle, sometimes green and grey when it is really having trouble.  youtube videos will not play past 5-10 seconds and lock up. 

Uninstalled and reinstalled several times.  Working with Microsoft trained Avast techs and they did a cleanup of my computer and uninstalled and reinstalled 2014 but it started again after 1/2 hour.

2013 version not available anywhere as I would love to install that until they get this issue fixed. 

Offline essexboy

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Re: 2014 Free Version Locking Browsers
« Reply #1 on: December 19, 2013, 06:34:27 PM »
Disable Avast Online security plug in from IE

AnotherName

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Re: 2014 Free Version Locking Browsers
« Reply #2 on: December 19, 2013, 06:49:50 PM »
I did try disabling in IE but it did not help.  Working with a tech later on today to suggest what was suggested under another thread, to add some "code". 

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Re: 2014 Free Version Locking Browsers
« Reply #3 on: December 19, 2013, 06:57:17 PM »
Would that be the code fix suggested here from Zdenek http://forum.avast.com/index.php?topic=143092.msg1037736

AnotherName

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Re: 2014 Free Version Locking Browsers
« Reply #4 on: December 19, 2013, 07:01:42 PM »

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Re: 2014 Free Version Locking Browsers
« Reply #5 on: December 19, 2013, 07:15:07 PM »
Just follow the instructions posted and you can fix the problem yourself, no need for a tech.

AnotherName

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Re: 2014 Free Version Locking Browsers
« Reply #6 on: December 19, 2013, 07:24:01 PM »
I don't know how to do this kind of stuff AT ALL!!  Most people don't.  Quite honestly that is why I hate coming to tech forums and everyone thinking everything is so easy.  I just want to use my computer, I don't want to be the one to fix it.

Offline DavidR

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Re: 2014 Free Version Locking Browsers
« Reply #7 on: December 19, 2013, 07:55:11 PM »
I don't know how to do this kind of stuff AT ALL!!  Most people don't.  Quite honestly that is why I hate coming to tech forums and everyone thinking everything is so easy.  I just want to use my computer, I don't want to be the one to fix it.

It really isn't that complex, a little more than writing/compiling a text document or email.

The only complexity is:
A) finding the file you need to edit - C:\Documents and Settings\All Users\Application Data\AVAST Software\Avast\WebShield.ini (XP location)
or
C:\ProgramData\AVAST Software\Avast\WebShield.ini (Vista or later OS)

B) Open that file using NotePad.exe (C:\WINDOWS\NOTEPAD.EXE), no other text editor and copy and paste the following text to the bottom of the file.
[General]
UseStreamFilter=0

Now save the changes, stop the web shield and restart the web shield. It should now use the modified WebShield.ini  file.

####
The main stumbling blocks depending on your Operating System ?
1. the c:\ProgramData\ folder may be hidden and you would have to change some windows explorer settings - more on that if it is necessary.
2. you may need to run notepad.exe as an administrator or windows would block the changes - again more on that if it is necessary.

The main thing is not to look at the big picture and think this is too complex/hard, but to do it in steps, one at a time and it isn't that difficult. If you experience a problem on a step, just ask for more help and we will try to do so.
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Offline bob3160

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Re: 2014 Free Version Locking Browsers
« Reply #8 on: December 19, 2013, 08:01:47 PM »
"Now save the changes"
Please note that you will get a warning from The avast! Self Protection Module.
Simply select Yes to allow the change to happen.


The protection module makes sure that it isn't a rogue program attempting to change something in avast!. :)
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