Poll

Have you experienced download problems with WebShield? Did it get any better after this fix.

No apparent download issues, before or after.
43 (39.4%)
I do have some issues, running XP or Vista, no change after the fix.
3 (2.8%)
I do have some issues, running Windows 7 or 8, no change after the fix.
39 (35.8%)
I had some issues, running Windows 7 or 8, issues are gone after the fix.
12 (11%)
I do have some issues, don't know if I have the fix or not.
12 (11%)

Total Members Voted: 0

Author Topic: Fix for WebShield download issues  (Read 99687 times)

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Offline Zdenek

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Re: Fix for WebShield download issues
« Reply #180 on: April 30, 2014, 01:15:03 PM »
TFC. gfk. I sent a PM to you. We need some additional help from you to diagnose the problem.

Thank you.

TFC

  • Guest
Re: Fix for WebShield download issues
« Reply #181 on: May 01, 2014, 04:09:42 AM »
Hi Zdeněk

Message received and actioned.

kaidai

  • Guest
Re: Fix for WebShield download issues
« Reply #182 on: May 02, 2014, 07:19:33 PM »
I have the exact same symptoms as TFC above. Web pages that are simple load ok, others especially those with maps, either don't load or only load partially. Disabling the web shield allows most sites to load ok, but some still don't load properly. 
[for a difficult site try http://www.dxinfocentre.com/tropo_nwe.html  - this used to work fine on my machines, but hopeless since mid April]
I have 2 PCs, a desktop and a laptop, both with W7 SP0, Firefox 28, and Avast. Both show the same symptoms.
I was already wondering if my Avast set of programs had got corrupted and whether to uninstall and start again.  I see there's a post earlier referring to a Windows hotfix, but it says it only applies to W7 SP1.  So should I try it anyway, or if not, what else?

Although microsoft is constantly rolling out crappy software designs, it is preferable to install windows patches and service pack in order to avoid reliability problems.

reinaldo08

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Re: Fix for WebShield download issues
« Reply #183 on: May 03, 2014, 09:46:46 PM »
Is there any fix yet for this yet besides turning off webshield? Looks like its the only thing working, the latest update (2014.9.0.2018) doesn't seems to fix it for me :\

MPac

  • Guest
Re: Fix for WebShield download issues
« Reply #184 on: May 05, 2014, 01:00:50 PM »
Since Décember 14, I have problems with the Web Shield (see my posts on 15 Jan 14, 17 Jan 14, 20 Jan 14, on this topic).
Since  20 January till now, I work with Avast 2014.9.0.2012, but with the necessary change in WebShield.ini (UseStreamFilter=0).

After having waited for Avast team to work on the problem, I have installed the version 2014.9.0.2018 (Fresh install).
And all went back wrong (internet connection problems on video sites, ADSL rate test, https sites. Freeze of programs, ...).

So I have implemented the WebShield.ini change as before, but no results.

The dis-activation of AOS in Firefox gives no results.

The only way to solve the Web Shield problems is to dis-activate the Web Shield (in Parametres, Active protection).

So I begin to be despaired !
What do I have to do ?

Win 7 Home Premium SP1 French, Avast 2014.9.0.2018, Zone Alarm 9.2.105.000, Spybot 1.6.2.0

Offline Zdenek

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Re: Fix for WebShield download issues
« Reply #185 on: May 05, 2014, 03:38:13 PM »
MPAc, TFC & any next affected user.

I can see that you are both using ZoneAlarm as your firewall. Is possible to disable (or better remove) the Zone Alarm and test again if the issue still persist? From my analysis of the TFC logs, interference between AVAST! and another traffic filtering product can be reason of reported problems...

Thank you


TFC

  • Guest
Re: Fix for WebShield download issues
« Reply #186 on: May 06, 2014, 08:04:28 PM »
Hi Zdenek

Unfortunately, switching off Zone Alarm didn't prevent the problem when I tried it.

Offline DavidR

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Re: Fix for WebShield download issues
« Reply #187 on: May 06, 2014, 09:54:14 PM »
Hi Zdenek

Unfortunately, switching off Zone Alarm didn't prevent the problem when I tried it.

Switching it off, may not be enough (as mentioned by Zdenek) if the low level drivers/traffic filtering may well still be active. So you may need to try uninstalling it as the next step and as a temporary measure use your Operating System firewall.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.11.2500 (build 21.11.6809.528) UI 1.0.683/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

TFC

  • Guest
Re: Fix for WebShield download issues
« Reply #188 on: May 06, 2014, 11:02:02 PM »
DavidR

Thank you for pointing that out for me.

I really wanted to avoid that, but I gritted my teeth and uninstalled it anyway. That seemed to fix the problem with my 'problem' https page, but with Windows firewall I ran into problems with quite ordinary pages at first, although that cleared after a bit.

I have now reinstalled ZoneAlarm, and I do have the problem back again as we started. So, it would seem the problem is an interaction between Avast and Zone Alarm.

Offline bob3160

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Re: Fix for WebShield download issues
« Reply #189 on: May 06, 2014, 11:18:54 PM »
Why use a firewall that's not to cause conflicts. There are many others to choose from.
There's also nothing wrong with using the one that comes with Windows.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast One 21.11, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

TFC

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Re: Fix for WebShield download issues
« Reply #190 on: May 06, 2014, 11:29:05 PM »
Quote
Why use a firewall that's not to cause conflicts.

A conflict is a conflict. We don't know yet where the problem is. It may be in ZoneAlarm, but maybe it is in Avast? I don't know.

Offline bob3160

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Re: Fix for WebShield download issues
« Reply #191 on: May 06, 2014, 11:51:05 PM »
Quote
Why use a firewall that's not to cause conflicts.

A conflict is a conflict. We don't know yet where the problem is. It may be in ZoneAlarm, but maybe it is in Avast? I don't know.
Removing ZA solves the problem. ZA has been identified numerous other times. Your choice but it seems quite obvious to me. :)
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast One 21.11, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

TFC

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Re: Fix for WebShield download issues
« Reply #192 on: May 07, 2014, 12:00:01 AM »
Removing Avast also solves the problem.

Please let us leave the resolution to the Avast technical team.