Author Topic: [SOLVED] Installer Won't Open  (Read 4885 times)

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Lovelessly

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[SOLVED] Installer Won't Open
« on: December 22, 2013, 12:45:25 AM »
I downloaded the Avast Free version for my Windows 8, Asus laptop. It fully downloaded. I went to open it and it starts the Avast loading thing, then it disappears and nothing happens. I've tried to several times with the same problem. I've tried restarting my computer and everything, but I get the same issue each time.

There's no error or anything. It just starts to load and then nothing. I checked the task manager to see if it was running in the background, but its not.
« Last Edit: December 22, 2013, 01:26:38 AM by Lovelessly »

Offline Eddy

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Re: Installer Won't Open
« Reply #1 on: December 22, 2013, 12:56:21 AM »
Try the online installer and make sure you have fully removed any other av.

Offline Alikhan

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Re: Installer Won't Open
« Reply #2 on: December 22, 2013, 01:00:12 AM »
I'm using an Asus too and I had this exact problem.. the offline installer doesn't work with it. Online installer does though =)

1. Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition

Note: You need to be ONLINE during this install

http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe

Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

2. Uninstall Avast by control panel  [If you don't have Avast in control Panel go to #4]
3. Uninstall in safe mode using Avastclear.
4. Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn't) - reboot.
Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle.. if so, uninstall it and reboot.
5. Install the version you downloaded.
6. Reboot.

Windows 10 Home 64-bit • Avast Free (latest stable version) •  Malwarebytes 4 Premium (On-Demand) • Windows Firewall Control • Google Chrome • LastPass • CCleaner • O&O ShutUp10 •

Lovelessly

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Re: Installer Won't Open
« Reply #3 on: December 22, 2013, 01:08:48 AM »
There isn't and never has been any other Avast installed on this laptop.
I am connected to the internet.
And I JUST NOW downloaded the installer. So it's not old or anything. It's a fresh download. I even went so far as to delete and REdownload it again.
No change or difference.

Offline Alikhan

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Re: Installer Won't Open
« Reply #4 on: December 22, 2013, 01:10:21 AM »
Did you use the installer I linked?
Windows 10 Home 64-bit • Avast Free (latest stable version) •  Malwarebytes 4 Premium (On-Demand) • Windows Firewall Control • Google Chrome • LastPass • CCleaner • O&O ShutUp10 •

Lovelessly

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Re: Installer Won't Open
« Reply #5 on: December 22, 2013, 01:12:29 AM »
Did you use the installer I linked?

Yup. Let me restart my laptop and try it again though. Gimmie a second and I'll let you know if there's been any change. (sometimes restarting helps.)

Lovelessly

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Re: Installer Won't Open
« Reply #6 on: December 22, 2013, 01:26:20 AM »
Did you use the installer I linked?

Yup. Let me restart my laptop and try it again though. Gimmie a second and I'll let you know if there's been any change. (sometimes restarting helps.)

THAT WORKED!! Thank you, thank you, thank you!! :D

Offline Alikhan

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Re: Installer Won't Open
« Reply #7 on: December 22, 2013, 01:28:23 AM »
Did you use the installer I linked?

Yup. Let me restart my laptop and try it again though. Gimmie a second and I'll let you know if there's been any change. (sometimes restarting helps.)

THAT WORKED!! Thank you, thank you, thank you!! :D

You're welcome.
Windows 10 Home 64-bit • Avast Free (latest stable version) •  Malwarebytes 4 Premium (On-Demand) • Windows Firewall Control • Google Chrome • LastPass • CCleaner • O&O ShutUp10 •

Offline Eddy

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Re: [SOLVED] Installer Won't Open
« Reply #8 on: December 22, 2013, 02:17:57 AM »
A windows 8 laptop from asus that doesn't have/had a av on it?
FYI, such a laptop doesn't excist.

Offline Alikhan

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Re: [SOLVED] Installer Won't Open
« Reply #9 on: December 22, 2013, 02:21:23 AM »
A windows 8 laptop from asus that doesn't have/had a av on it?
FYI, such a laptop doesn't excist.

Asus comes with Trend Micro preinstalled... it doesn't be activated though.
Windows 10 Home 64-bit • Avast Free (latest stable version) •  Malwarebytes 4 Premium (On-Demand) • Windows Firewall Control • Google Chrome • LastPass • CCleaner • O&O ShutUp10 •