Author Topic: Can not submit a false positive URL of Web Shield, Web Scanning  (Read 4349 times)

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Offline muto

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Can not submit a false positive URL of Web Shield, Web Scanning
« on: November 23, 2013, 10:45:23 AM »
I can not submit a false positive URL of avast! Web Shield, Web Scanning.

(I usually use Japanese language. The avast! screenshots below shows English messages, because I changed avast!'s language setting to English from Japanese to understand the problem easily for persons who can not read Japanese.)

I was going to download "YU-RIS" Japanese Visual Novel Game Engine (Development Kit) Beta4.7 ver 0.476/0.10 Installer from http://yu-ris.net/download/index.html . (YU-RIS website is http://yu-ris.net/ )

avast! Web Shield alerted "Win32:Evo-gen [susp]" malware then.
But I thought it was a false positive alert. I tried to submit a false positive report.





The "File" field of Submit URL dialog:
Quote
http://www.yu-ris.net/download/yu-ris_0476_010.exe|>yu-ris_0476_010\システム\system\YSConv\YSConv.exe

When I clicked submit button, a error dialog was displayed. I can not submit a false positive URL report.



The error dialog (The message is Japanese because I use Japanese Windows.):
Quote
avast! Information
ファイル名、ディレクトリ名、またはボリューム ラベルの構文が間違っています。
(English: The syntax of the file name, the directory name or the volume label is incorrect.)


Intel Core i7-3770/ 8GB RAM/ Windows 7 Pro SP1 x64 (Japanese)/ avast! free 2014 9.0.2008/ Privacyware Privatefirewall 7.0.30.2/ Firefox 25.0.1, NoScript, RequestPolicy

« Last Edit: November 23, 2013, 02:26:24 PM by muto »

Offline muto

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Re: Can not submit a false positive URL of Web Shield, Web Scanning
« Reply #1 on: December 04, 2013, 12:03:01 PM »
Additional information:
  • I set "Ask" at "Actions" (Virus/PUP/Suspicious) of "Web Shield Settings".
  • The file is included in a SFX archive file.


Windows 7 Pro SP1 x64 (Japanese)/ avast! free 2014.9.0.2009/ Privacyware Privatefirewall 7.0.30.2/ Firefox 25.0.1, NoScript, RequestPolicy


Offline muto

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Re: Can not submit a false positive URL of Web Shield, Web Scanning
« Reply #2 on: December 24, 2013, 09:25:00 AM »
As I posted on Beta board ( http://forum.avast.com/index.php?topic=141845.msg1036612#msg1036612 ), this problem continues in 2014.9.0.2011.
"Report the file as a false positive" of WebShield does not work in case that the file is included in an installer, a SFX file or an archive file.

I tested it at EICAR site http://www.eicar.org/download/eicar_com.zip .


Intel Core i7-3770/ 8GB RAM/ Windows 7 Pro SP1 x64 (Japanese)/ avast! free 2014.9.0.2011/ Privacyware Privatefirewall 7.0.30.3/ Firefox 26.0, NoScript, RequestPolicy