Author Topic: Cannot create rescue disks  (Read 4984 times)

0 Members and 1 Guest are viewing this topic.

roughnecks

  • Guest
Cannot create rescue disks
« on: December 22, 2013, 02:45:42 PM »
Hi,
i recently installed the free version of Avast Antivirus, latest build 2014.9.0.2011, on a Windows seven x64 desktop PC, Italian version; problem is, i'm not able to complete the process for creating a rescue disk, either on CD or USB. The event.log file states that:

Rescue Disc - WinPE installer main installation failed, EC 00000643

What can i do? Thanks

roughnecks

  • Guest
Re: Cannot create rescue disks
« Reply #1 on: December 22, 2013, 07:29:35 PM »
After installig the Windows ADK by myself i got another, different error message:

Rescue Disc - WinPE2 creator init failed, EC 00000002

I don't really know what the problem may be, any clue is welcome.

Best Regards

roughnecks

  • Guest
Re: Cannot create rescue disks
« Reply #2 on: December 23, 2013, 03:31:45 PM »
Should i open a ticket on the avast support site?

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 76198
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Cannot create rescue disks
« Reply #3 on: December 23, 2013, 03:32:31 PM »
Should i open a ticket on the avast support site?

Yep.
W8.1 [x64] - Avast PremSec 22.6.7355.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 102.1 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

roughnecks

  • Guest
Re: Cannot create rescue disks
« Reply #4 on: December 23, 2013, 03:33:25 PM »
Roger, thanks.

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 76198
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Cannot create rescue disks
« Reply #5 on: December 23, 2013, 03:34:50 PM »
You're welcome.
W8.1 [x64] - Avast PremSec 22.6.7355.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 102.1 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

roughnecks

  • Guest
Re: Cannot create rescue disks
« Reply #6 on: December 26, 2013, 03:48:40 PM »
Found the problem by looking at the windows event viewer:

MsiInstaller ID 11335

Product: Windows PE x86 x64 -- Error 1335. The cabinet file '9722214af0ab8aa9dffb6cfdafd937b7.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package


I searched for the file in question, deleted it, restarted creation of rescue disk.

How can i contact the support guys back to tell them problem is solved?

Thanks,
Simone

roughnecks

  • Guest
Re: Cannot create rescue disks
« Reply #7 on: December 26, 2013, 06:54:22 PM »
How can i contact the support guys back to tell them problem is solved?

Nevermind, there's a "reply" button in the ticket.