Author Topic: Major problems with update......again!  (Read 2459 times)

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davolente

  • Guest
Major problems with update......again!
« on: January 02, 2014, 12:32:46 AM »
See this that I posted elsewhere and my answer when I realised what was causing my problems:
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One of my elderly home computers running XP has brewed up a fault. I normally run two widescreen monitors from the Nvidia 6200 card I installed some time ago at 1366 x 768, 60 Hz and has been running fine for years. What's happening now (and has a few times before the fault became permanent) is that boot-up looks fine initially. Usual BIOS stuff followed by the Windows start-up (animated squares) and the logo on the light blue screen, which appears to be at the normal correct resolution. However, just before the extended desktop should appear, the screens go blank with an "out of range" warning and the machine won't proceed any further, requiring a shut down with just one push of the power button. I know the meaning of the warning but, to me, it doesn't make sense. The machine will rustle up OK in safe mode, so I presume the graphics card is OK, running on a basic driver. I can't get into VGA mode from the "safe mode" menu screen to access the NVidia control panel as the I get a blue stop screen after selecting that which gives a paging error (conflict maybe?). I have downloaded and installed the latest appropriate driver in safe mode but no change from that. Numerous forums have an answer to right-click on the desktop in safe mode to access graphics properties and change either the resolution or refresh rate, which presumably can't be done in safe mode with only a basic driver loaded. This is sending me round in circles. I have also disabled every start-up item in MSCONFIG and still get the problem on boot-up. It seems to smack of driver or hardware to me but can anybody suggest a definitive way to diagnose?
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Well folks. You ain't gonna believe this but it was something to do with the latest Avast AV update! This needs widely circulating. I did their update on my Win 7 machine. Fine. No problems. I don't use Avast on my laptop or on another fourth elderly XP machine, AVG and Security Essentials being on those. Accepted the offered Avast update today on one of my other Win XP machines and straight after that it went into a cycle of re-booting/shutting down on start-up (not for the first time, I might add after an Avast so-called up-date) until I uninstalled Avast, using their utility in safe mode. A little light was shed and a bell rung in my befuddled head and, more on a hunch than anything else, I uninstalled Avast on the troublesome machine which had had Avast "updated" a few days ago. Sure enough, it booted up fine. No "out of range" error or blue stop screen! All this after tearing out the graphics card and going down goodness' knows how many paths to try and sort it out. It had me fooled completely. I can only assume that the problem was being caused by their boot-up scanner and some sort of conflict with the graphics card running two monitors to give the weird symptoms. Avast have managed to make a mess of their updates in the past and I and many others have had similar re-boot cycles which can be seen in a Google search but I think my problem may be unique. Avast need to get their house in order and get their act together regarding updates. It's a shame, because for a freebie, it's a very comprehensive AV program. It's also really annoying that I now have to re-arrange my many desk-top icons and install a different AV program. Couldn't restore position from the utility I have for this very job, as I had re-installed the Nvidia driver and control panel. Doh!
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I have had problems in the past following Avast updates, especially the cycling boot-up and I'm afraid this obscure problem may be the end of the line for me. A shame. Any comments?

jwoods301

  • Guest
Re: Major problems with update......again!
« Reply #1 on: January 02, 2014, 12:55:41 AM »
I have an "elderly" Windows XP SP3 system and a Windows 7 SP1 Home Premium system both running version 9.0.2008, with no issues. I rolled back from 9.0.2011 while the release settles down.

I have just the "basics" installed for Avast free AV (the three shields, and that's it).

Without analyzing the minidump file that is created when a Blue Screen occurs, it's impossible to tell which driver caused the crash. "aswSnx" - the Virtual Driver for the Sandbox, has been implicated in several blue screen issues.

A good tool to help determine which driver caused the issue is NirSoft's BlueScreenViewer.

http://www.nirsoft.net/utils/blue_screen_view.html

My "1 minute guess" on what may have caused it might have to do with Hardware Acceleration being turned on for the display. If CDD.DLL was involved in the crash, it has been implicated in several blue screens as well.
« Last Edit: January 02, 2014, 01:02:52 AM by jwoods301 »

davolente

  • Guest
Re: Major problems with update......again!
« Reply #2 on: January 02, 2014, 08:20:34 AM »
I backed off acceleration as one of my desperate measures to clear the problem and no change there. Had the out-of-range error initially and after I removed the graphics card, thinking it might be going bad and tried running on the on-board graphics, I got the stop screen. It was only after getting the boot-up cycle (which seems to have affected other folk) on another machine that the bell rang and I realized that Avast was probably to blame. Much tearing of hair for the last couple of days.

jwoods301

  • Guest
Re: Major problems with update......again!
« Reply #3 on: January 02, 2014, 09:02:28 AM »
If there are no related errors logged in the Windows Event logs that might give a clue, you have no yellow warning icons on anything in Device Manager, and System File Checker doesn't find or fix any corrupt files (SFC /SCANNOW),  you might try uninstalling the Display Adapter entry for NVIDIA in Device Manager, reboot, and let Windows re-detect and re-install it.

I'm running a Windows 7 laptop at that resolution and refresh rate (using True Color instead of High Color) using two monitors, with no issues, so the Avast UI should be able to handle that.

I'm running 1024 x 768 on a Windows XP SP3 desktop at 85 with no issues. It's using an older NVIDIA GeForce card as well.
« Last Edit: January 02, 2014, 09:21:01 AM by jwoods301 »