Getting BSOD, and told that Avast could be causing them.

[orgonotic]

Hi, i've been using free Avast 2014 for a while. I've been getting BSOD on startup sometimes and i think they started happening after i instaled Avast and free Comodo.

I've got some mini dumps and the like from 'SF Diagnostic Tool' if anyone knows how to read them?...

I posted them to www.sevenforums.com and he said it was a WiFi driver, which ive updated, but that Avast was showing up as being a problem too. I dont really want to switch back to Avira if i can help it.

Cheers

[jwoods301]

This tool from NirSoft is helpful in determining what specifically caused it...

http://www.nirsoft.net/utils/blue_screen_view.html

[orgonotic]

Yeah, i saw that in anouther post and downloaded it, but i dont understand how it works lol. I cant handle the gibberish computers come out with, it'd be way simpler to show the mini dumps to someone who actually understands all that stuff..

[jwoods301]

Not that difficult...

Open the minidump with the program, and click View > HTML Report - All Items.

Post the report here in your thread.

[dprout69]

BSOD has been reported many times with this latest version... just read the subject titles.  Basically there is no fix right now.

[orgonotic]

Not that difficult...

Open the minidump with the program, and click View > HTML Report - All Items.

Post the report here in your thread.

I did that but it creates a table in the internet explorer, i tried selecting all the text and pasting but it looks like this, well messy lol:

Crash List

Created by using BlueScreenView
Dump File  Crash Time  Bug Check String  Bug Check Code  Parameter 1  Parameter 2  Parameter 3  Parameter 4  Caused By Driver  Caused By Address  File Description  Product Name  Company  File Version  Processor  Crash Address  Stack Address 1  Stack Address 2  Stack Address 3  Computer Name  Full Path  Processors Count  Major Version  Minor Version  Dump File Size  Dump File Time 
123013-17253-01.dmp 30/12/2013 16:15:37 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff800`0326eac5 fffff880`02d8c090 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+75bc0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18247 (win7sp1_gdr.130828-1532) x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\123013-17253-01.dmp 4 15 7601 278,744 30/12/2013 16:21:39 
112813-23618-01.dmp 28/11/2013 20:09:01 BAD_POOL_HEADER 0x00000019 00000000`00000003 fffffa80`0a550010 00000000`00000000 fffffa80`0a550010 USBPORT.SYS USBPORT.SYS+2d208         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\112813-23618-01.dmp 4 15 7601 319,680 28/11/2013 20:09:59 
112613-34897-01.dmp 26/11/2013 11:06:29 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff800`035ae030 fffff880`06d65100 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+75bc0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18247 (win7sp1_gdr.130828-1532) x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\112613-34897-01.dmp 4 15 7601 278,744 26/11/2013 11:07:48 

BSOD has been reported many times with this latest version... just read the subject titles.  Basically there is no fix right now.

Ah, looks like its back to Avira then, oh joy.

[NoelC]

Ah, looks like its back to Avira then, oh joy.

Life is not always "all or nothing".  Consider deconfiguring some of the Avast features if they're causing you problems.

For example, uninstall, then reinstall and uncheck some of the "Tools" they offer.  The shields are really the most important part of the product.

-Noel

[orgonotic]

I installed with just file and web sheilds and left off all that other stuff.

[NoelC]

Don't know what else I can offer other than to state that I've been using Avast since 2005 and I haven't had one blue screen from it.  Regardless of what some other posters may have said, it's not a foregone conclusion it's going to crash your system.  I honestly suspect something else is doing it.

-Noel

[jwoods301]

Not that difficult...

Open the minidump with the program, and click View > HTML Report - All Items.

Post the report here in your thread.

I did that but it creates a table in the internet explorer, i tried selecting all the text and pasting but it looks like this, well messy lol:

Crash List

Created by using BlueScreenView
Dump File  Crash Time  Bug Check String  Bug Check Code  Parameter 1  Parameter 2  Parameter 3  Parameter 4  Caused By Driver  Caused By Address  File Description  Product Name  Company  File Version  Processor  Crash Address  Stack Address 1  Stack Address 2  Stack Address 3  Computer Name  Full Path  Processors Count  Major Version  Minor Version  Dump File Size  Dump File Time 
123013-17253-01.dmp 30/12/2013 16:15:37 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff800`0326eac5 fffff880`02d8c090 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+75bc0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18247 (win7sp1_gdr.130828-1532) x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\123013-17253-01.dmp 4 15 7601 278,744 30/12/2013 16:21:39 
112813-23618-01.dmp 28/11/2013 20:09:01 BAD_POOL_HEADER 0x00000019 00000000`00000003 fffffa80`0a550010 00000000`00000000 fffffa80`0a550010 USBPORT.SYS USBPORT.SYS+2d208         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\112813-23618-01.dmp 4 15 7601 319,680 28/11/2013 20:09:59 
112613-34897-01.dmp 26/11/2013 11:06:29 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff800`035ae030 fffff880`06d65100 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+75bc0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18247 (win7sp1_gdr.130828-1532) x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\112613-34897-01.dmp 4 15 7601 278,744 26/11/2013 11:07:48 

BSOD has been reported many times with this latest version... just read the subject titles.  Basically there is no fix right now.

Ah, looks like its back to Avira then, oh joy.

You may need to use a screen capture program to convert the HTML report to a .jpg file.

The free ScreenshotCaptor works well.

When posting, click on the "Attachments and other options" link, and under the "Attach:" section, click on "Browse..." and attach the file.

[orgonotic]

[jwoods301]

Click on the minidump file that was created on 12/30 and expand it.

Then create the report and post it.

[orgonotic]

Not sure what you mean by expand it?.. This it?..
 

[jwoods301]

Those are the properties...you need to open the individual minidump file.

[orgonotic]

How? lol