Author Topic: avaast will not start... PLEASE HELP  (Read 2701 times)

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streim

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avaast will not start... PLEASE HELP
« on: December 29, 2013, 09:41:21 PM »
Not only does it not start... it will not accept my IT provider as legit.  I am getting irate when these program updates are so flawed.  Five years ago this month, I lost my system after an incomplete avast update. 
Please help

Offline Pondus

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Re: avaast will not start... PLEASE HELP
« Reply #1 on: December 29, 2013, 10:08:07 PM »
Have you tried avast repair?

Controlpanel > ad/remove programs > avast > uninstall/change > repair option .....wait a minute and reboot

Any change?

Offline Pondus

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Re: avaast will not start... PLEASE HELP
« Reply #2 on: December 29, 2013, 10:09:55 PM »
Quote
   it will not accept my IT provider as legit.  
Can you explain ..... more details

streim

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Re: avaast will not start... PLEASE HELP
« Reply #3 on: December 30, 2013, 09:34:34 PM »
Actually Avast firewall is blocking all connectiomd,  including itself?  A big red box appears.  It says Avast need to start: hit start svc, nothing/ hit resolve all, nothing.  I have been working on this for days.  BTW did clean install, still same issues.  Any suggestions?
« Last Edit: December 30, 2013, 09:40:49 PM by streim »

Offline Pondus

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Re: avaast will not start... PLEASE HELP
« Reply #4 on: December 30, 2013, 09:39:33 PM »
Attach OTL diagnostic log    http://forum.avast.com/index.php?topic=53253.0

streim

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Re: avaast will not start... PLEASE HELP
« Reply #5 on: December 30, 2013, 09:46:21 PM »
Attach OTL diagnostic log    http://forum.avast.com/index.php?topic=53253.0
  is it possible to do this in safe mode networking?   I am communicating via my phone

Offline Pondus

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Re: avaast will not start... PLEASE HELP
« Reply #6 on: December 30, 2013, 09:47:10 PM »
You can run OTL from safemode....

streim

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Re: avaast will not start... PLEASE HELP
« Reply #7 on: December 30, 2013, 10:08:11 PM »
You can run OTL from safemode....
Am I able to download OTL program in safe mode "with networking?

streim

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Re: avaast will not start... PLEASE HELP
« Reply #8 on: January 02, 2014, 05:05:09 PM »
Thank you Pondus for giving me help, however because Avast would not start after the update, my system is in need of more than I am able.
Five years ago " Dec 2008" this same thing happened, an incomplete update install which caused a complete system failure (thats what the pc tech told me).
I am so disheartened ....  and hoping this time I don't need a rebuild.  :(
Happy 2014 to you

jwoods301

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Re: avaast will not start... PLEASE HELP
« Reply #9 on: January 02, 2014, 08:00:29 PM »
After things are fixed and working, strongly consider doing regular full disk image backups of your system.

Some 1 TB removable hard drives are now less than $100 US, and there are many disk imaging programs to choose from, some of them free.

Anything can, and eventually will go wrong, as you well know.

Being able to restore your entire system in short order is protection users can't afford not to have.


« Last Edit: January 02, 2014, 08:02:33 PM by jwoods301 »

streim

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Re: avaast will not start... PLEASE HELP
« Reply #10 on: January 03, 2014, 04:12:48 AM »
And my honest thanks jwood.  I definitely need to backup regularly- I just never expected this "again" .
I am a writer and my PC is typewriter.  I don't have a lot of programs, and I keep my comp clean.  For all of you who voluntarily help: thank you.