Author Topic: Terrible customer support  (Read 7937 times)

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Offline dsscot

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Re: Terrible customer support
« Reply #15 on: January 08, 2014, 03:28:25 PM »
My bad for posting what I posted in the wrong section of the forums. I'm new here and actually did not
know where to post my original question.
However before posting, I did read through a few sections before posting my question.
After I had posted my original question, I began to run thru the forums and topics and (should have
done a bit "more" of that, before posting, I know) and then I found a similar question to what I was asking
and an easy fix to my "issues".

And also I should have figured out how to "reply" instead of copy and pasting...have it figured out now. ;)

Miriam Benbassat

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Re: Terrible customer support
« Reply #16 on: January 09, 2014, 05:08:32 AM »
Yesterday i sent a complain and havent received the answer
miriam benbassat
miriambenbassat@gmail.com

Offline DavidR

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Re: Terrible customer support
« Reply #17 on: January 09, 2014, 04:44:48 PM »
Yesterday i sent a complain and havent received the answer
miriam benbassat
<edit - snip email>

Just some general advice, posting your email in a publicly available forum could get your email address harvested and end up on spam lists.

So you could either remove it or obfuscate it miriam(remove)benbassat (at) gmail (dot) com.

Unless your problem/issue is confidential/personal then I suggest that you create your own new topic (outlining the issue, with details on avast version, Operating System, etc.) and we will try and help.
« Last Edit: January 09, 2014, 05:07:22 PM by DavidR »
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Offline Para-Noid

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Re: Terrible customer support
« Reply #18 on: January 09, 2014, 05:05:00 PM »
It appears that people want instant gratification.  ::)
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"Look before you leap!" Use online scanners before you click on any link.

WayneG

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Re: Terrible customer support
« Reply #19 on: January 09, 2014, 05:35:52 PM »
I feel your pain.  I have a paid subscription and diligently update the software whenever Avast requested it. This last upgrade caused my Outlook not to work. They changed some settings that originally allowed it to work just fine. When I called support they told me the only way that they would fix the problem they caused was if I paid them $180.

What was once a good company to work with has become completely disreputable. It happens. Too bad. Probably some new ruthless management trying to hold their current customer base hostage. These little minds often kill a company before the company is able to regain its sanity. I have seen company after company perish after instituting unscrupulous tactics like this. Luckily, there are plenty of excellent competitors out there. :(

Offline Eddy

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Re: Terrible customer support
« Reply #20 on: January 09, 2014, 05:53:13 PM »
Quote
We provide Free telephone support for the following issues with your avast! software* :
Fresh installation
Errors during install/uninstall
Configuration-related issues
Update-related issues
Error message/alert
Any other error/issue caused directly by installing or using avast!

*Excludes avast! Business Products

Toll free phone support:
US 1-866-951-7679

Offline bob3160

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Re: Terrible customer support
« Reply #21 on: January 09, 2014, 07:10:55 PM »
I feel your pain.  I have a paid subscription and diligently update the software whenever Avast requested it. This last upgrade caused my Outlook not to work. They changed some settings that originally allowed it to work just fine. When I called support they told me the only way that they would fix the problem they caused was if I paid them $180.

What was once a good company to work with has become completely disreputable. It happens. Too bad. Probably some new ruthless management trying to hold their current customer base hostage. These little minds often kill a company before the company is able to regain its sanity. I have seen company after company perish after instituting unscrupulous tactics like this. Luckily, there are plenty of excellent competitors out there. :(
Quote
[Probably some new ruthless management trying to hold their current customer base hostage.
You're totally wrong. Those that I know, have been there for many years. Including top management. The last update actually made things easier for those using outlook since you no longer need to use special settings. :)
Search the forum for Outlook and you'll find many responses.
« Last Edit: January 09, 2014, 07:13:00 PM by bob3160 »
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