Author Topic: How do I make it stop blocking stuff?  (Read 5825 times)

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ariss33

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How do I make it stop blocking stuff?
« on: January 13, 2014, 10:19:43 AM »
Hello,

I recently got the Free Antivirus version and it appears that it doesn't allow me to enter webpages -pages as safe as Facebook. It either partially opens them or not at all and only when I reload a few times it allows me to go on the page. When it comes to YouTube videos now, it just stops them; 1-2 seconds and they're stopped. I know this is the case because when I deactivate it, I can access everything and watch videos just fine. How do I stop this?

Thank you.

Offline Pondus

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Re: How do I make it stop blocking stuff?
« Reply #1 on: January 13, 2014, 11:38:15 AM »
Quote
I recently got the Free Antivirus version ......
is this a new install?
have you removed previous used or factory installed AV before installing avast?

General: Uninstalling a third-party antivirus software   http://www.avast.com/en-eu/faq.php?article=AVKB11#artTitle


ariss33

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Re: How do I make it stop blocking stuff?
« Reply #2 on: January 13, 2014, 02:29:44 PM »
I have uninstalled it. It still gives me the same issue.

Offline bob3160

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Re: How do I make it stop blocking stuff?
« Reply #3 on: January 13, 2014, 03:33:45 PM »
Are you using avast! Online Security in your browser ?
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline Para-Noid

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Re: How do I make it stop blocking stuff?
« Reply #4 on: January 13, 2014, 03:35:33 PM »
I have uninstalled it. It still gives me the same issue.
What did you uninstall?  ???
Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.

ariss33

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Re: How do I make it stop blocking stuff?
« Reply #5 on: January 15, 2014, 11:44:58 AM »
bob3160, no I'm not using online security. After all when I deactivate the web shield on the antivirus, everything works fine.

Para-Noid, I deactivated the previous antivirus before installing avast!.

Offline Pondus

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Re: How do I make it stop blocking stuff?
« Reply #6 on: January 15, 2014, 12:04:22 PM »
Quote
Para-Noid, I deactivated the previous antivirus before installing avast!.
deactivate is not enough....you need to uninstall and then run the vendors removal tool to clear all leftover files that may conflict

Uninstallers – Security Software   http://singularlabs.com/uninstallers/security-software/


ariss33

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Re: How do I make it stop blocking stuff?
« Reply #7 on: January 15, 2014, 05:03:39 PM »
I did it, but I'm still facing the same issue.

clip

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Re: How do I make it stop blocking stuff?
« Reply #8 on: January 24, 2014, 09:49:04 PM »
Exact same problem here.  I uninstalled previous virus program - properly - then installed AVAST - using CHROME youtube videos stop after a few secs and lots of pages wont load.

Terrible problems - have to stop the web shield to do most things.

WIN7 - latest ver of AVAST and CHROME

Offline Para-Noid

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Re: How do I make it stop blocking stuff?
« Reply #9 on: January 24, 2014, 11:34:37 PM »
When you re-installed avast was it a clean install? Did you reboot? Sometimes it takes two and sometimes three
reboots with an interval of time between reboots.

If it was a clean install try a repair...Control Panel>Uninstall a Program>double click "avast">click "repair">reboot
Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.

clip

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Re: How do I make it stop blocking stuff?
« Reply #10 on: January 25, 2014, 12:10:41 AM »
Well.....I've uninstalled AVAST - then re-installed it - rebooted 3 times - and even after all this all CHROME you-tube videos stall after a few seconds of playing.

If I stop web shield it plays - if I start web shield it doesn't play.  I've played around with un-checking some of the web shield settings but even with them all un-checked I still get the same infuriating problem.

I know there's lots of and lots of happy users out there, the reports of the program were generally very good, but this, my first introduction after a long time with another product doesn't make me one of the happy majority.

EDIT: - Also, this is getting really problematic.  This forum page will also halt - and CHROME will report that it's stopped responding!
I have to stop the web shield to even click on a AVAST forum thread!

It seems these problems are directly connected to the web shield.  OFF and we can click on these forum threads - ON and we can't!
« Last Edit: January 25, 2014, 12:18:19 AM by clip »

clip

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Re: How do I make it stop blocking stuff?
« Reply #11 on: January 25, 2014, 01:09:53 AM »
@aris33

I've just solved this with the kind help of a forum member - Alikhan.

If you are running Windows 7 or above.. try switching back to proxy mode (the way it was in v8)

Hallo, we have discovered an issue in new WebShield implementation. This is probably reason of your problems. We are preparing fix for that.

Meanwhile you can try to switch to old WebShield implementation. To do that, please

Go to C:\programdata\avast software\avast directory

Find the WebShield.ini, file and add following lines:
 
[General]
UseStreamFilter=0
 
Now restart „avast! Antivirus“ service, or reboot.


Please let us to know if the problem is gone.

This has fixed my you tube and clickable link problems.

ariss33

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Re: How do I make it stop blocking stuff?
« Reply #12 on: January 25, 2014, 12:27:30 PM »
@Clip, thank you for your suggestion, but I can't find the webshield.ini file you mentioned. Actually, I can't even find the Avast Directory folder.

Offline DavidR

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Re: How do I make it stop blocking stuff?
« Reply #13 on: January 25, 2014, 01:34:45 PM »
The windows C:\programdata\ folder is a hidden folder. You are going to have to modify your windows explorer settings to 'Show hidden files and folders.'

Windows Explorer Menu > Tools > Folder Options > View > Files and Folders - Hidden Files and folders.
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Offline bob3160

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Re: How do I make it stop blocking stuff?
« Reply #14 on: January 25, 2014, 05:11:33 PM »
The windows C:\programdata\ folder is a hidden folder. You are going to have to modify your windows explorer settings to 'Show hidden files and folders.'

Windows Explorer Menu > Tools > Folder Options > View > Files and Folders - Hidden Files and folders.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet