Author Topic: AIS Licence renewal: 18 days lost  (Read 1817 times)

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Spulci

  • Guest
AIS Licence renewal: 18 days lost
« on: January 12, 2014, 12:05:59 PM »
Hi,

yesterday I bought an AIS licence renewal for 3 PCs, 18 days before the previous licence expiration. I inserted the new licence on my AIS installation and now I have only 365 days instead of 365+18 days.

Could you please fix this issue so to avoid penalizing loyal users like me?  ;)

Thanks

Simone

sayaka

  • Guest
Re: AIS Licence renewal: 18 days lost
« Reply #1 on: January 13, 2014, 10:22:19 AM »
I am sorry for the inconvenience.

Please submit a ticket via this page:
http://www.avast.com/en-us/support

We will extend your renewed license manually.

Spulci

  • Guest
Re: AIS Licence renewal: 18 days lost
« Reply #2 on: January 13, 2014, 09:11:51 PM »
I am sorry for the inconvenience.

Please submit a ticket via this page:
http://www.avast.com/en-us/support

We will extend your renewed license manually.

Ticket n. RLB-788-75734 opened! Thanks  ;)