:'(Can someone help me, I am GREEN at this, I have the home version of Avast.
I have 2 infected files, I have a bug in the operating memory and it appears in the windows folder(not that that means anything to me!) but the scan says "file is in windows folder, are you sure you want to move it).
I only tried to move it because when I tried to repair it it said "NO!!", ERROR 42060, but once again it means NOTHING to me, I'M VERY GREEN AT THIS!!
I think my computer is nearly dead and I don't know what to do, my son suggested that we may have to completely empty the computer out and re-install windows, but we don't know how to do that either.
Please can somebody advise me what to do, cos I have NO Tech knowledge and no money to get an expert and I use this computer for homeschooling!
Hope you guys can help! Look forward to hearing from someone!