Author Topic: Anybody get their full time on renewing ?  (Read 1219 times)

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Anybody get their full time on renewing ?
« on: January 16, 2014, 02:37:48 AM »
Has anybody managed to get their full subscription back after renewing their license ? I had 29 days left on my subscription when I renewed to stop the annoying reminders  .
When I inserted my new license file it gave me my new year but wiped the month I had left. I sent a report to support and got a ticket # but after a week that is all.
This happened before and I was promptly sent a new license file .

Offline DavidR

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Re: Anybody get their full time on renewing ?
« Reply #1 on: January 16, 2014, 04:02:38 PM »
Try contacting Sales using the on-line contact form,, giving as much information as possible on the previous and current license, they should correct it.
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