Author Topic: Anybody get their full time on renewing ?  (Read 1219 times)

0 Members and 1 Guest are viewing this topic.

Harpanet13

  • Guest
Anybody get their full time on renewing ?
« on: January 16, 2014, 02:37:48 AM »
Has anybody managed to get their full subscription back after renewing their license ? I had 29 days left on my subscription when I renewed to stop the annoying reminders  .
When I inserted my new license file it gave me my new year but wiped the month I had left. I sent a report to support and got a ticket # but after a week that is all.
This happened before and I was promptly sent a new license file .
HWF

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 86651
  • No support PMs thanks
Re: Anybody get their full time on renewing ?
« Reply #1 on: January 16, 2014, 04:02:38 PM »
Try contacting Sales using the on-line contact form, http://www.avast.com/contact-form.php?loadStyles, giving as much information as possible on the previous and current license, they should correct it.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security