How long does it take from payment to getting new licence key?

[WhisperSister]

Tomorrow my licence will not be valid anymore, yesterday I payed for one more year. How long do I have to wait for the new licence key? I know I'm little late with this new order...

Best regards, WhisperSister.

[DavidR]

Where did you renew ?

How did you pay, bank transfer/credit may take a little while to clear. As an avast user (not employee) I can't say how long this might be.

[propheticus]

Check your spamfolder, it might've ended up being detected as advertisement. It should only take like half an hour. Not receiving it within 24 hours is reason for a support ticket (after payment has been received).
When the licence expires there's no reason for panic, the basic Avast defence is free. You won't be totally unprotected.

[WhisperSister]

I payed with bank transfer and maybe it's the reason why I haven't got a new licence yet.

[DavidR]

I payed with bank transfer and maybe it's the reason why I haven't got a new licence yet.

Yes, that would probably slow the process as the transfer takes time for the funds to clear, etc.

If you haven't received it in another day or two, try contacting sales using this on-line contact form, http://www.avast.com/contact-form.php?loadStyles and give as much detail of the transaction as possible.