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Author Topic: Odd extension issue?  (Read 4674 times)

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Offline kyuuketsuki_kurai

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Odd extension issue?
« on: January 21, 2014, 09:43:06 PM »
I don't know how to give logs for this one, sorry.
I was surfing the internet, as usual, and suddenly all my pages refused to load. Down in the status, I had "Waiting for avast! Online Security". Disabling and re-enabling the extension seemed to fix the issue. With it re-enabled, however, pages are loading extremely slow. Any ideas?
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Alienware 17, Windows 10, Intel Core i7-4700MQ, 8GB RAM, Avast 19.2, Chrome 72.0 64-bit

Offline Para-Noid

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Re: Odd extension issue?
« Reply #1 on: January 21, 2014, 09:54:31 PM »
Upgrade to v2014.9.0.2011...

Download and save the avast uninstaller tool.
Download and save your choice...
Free
Pro
Avast Internet Security
Premier
Run uninstaller from above. You will be directed to reboot into safe mode...click "yes".
Reboot.
Install choice from above.
Reboot and either register or insert license. It won't hurt to reboot again.
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Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.

Offline kyuuketsuki_kurai

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Re: Odd extension issue?
« Reply #2 on: January 21, 2014, 10:06:58 PM »
So my only option is to do a complete reinstall? For something that's connected but, near as I can tell, independent of my AV?
EDIT: Just completely locked up my browser again. Had to disable it again.
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Alienware 17, Windows 10, Intel Core i7-4700MQ, 8GB RAM, Avast 19.2, Chrome 72.0 64-bit

Offline Alikhan

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Re: Odd extension issue?
« Reply #3 on: January 21, 2014, 10:54:37 PM »
Quote from: kyuuketsuki_kurai on January 21, 2014, 10:06:58 PM
So my only option is to do a complete reinstall? For something that's connected but, near as I can tell, independent of my AV?
EDIT: Just completely locked up my browser again. Had to disable it again.

The reason why you have to do a clean install is most likely because your current install is corrupt.
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Offline Para-Noid

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Re: Odd extension issue?
« Reply #4 on: January 21, 2014, 11:03:28 PM »
Not only that but v6.0 is old technology.
Right at three years old.

If you want you could give the beta a go.
http://forum.avast.com/index.php?topic=144768.msg1049924#msg1049924

edit: Chrome is also outdated.
« Last Edit: January 21, 2014, 11:24:00 PM by Para-Noid »
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Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.

Offline kyuuketsuki_kurai

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Re: Odd extension issue?
« Reply #5 on: January 21, 2014, 11:41:02 PM »
Oh £$%&!
Sorry. I'm not regularly on the forums anymore, so I completely forgot about the sig.
I've updated it all now.
I feel really dumb now. -_-
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Alienware 17, Windows 10, Intel Core i7-4700MQ, 8GB RAM, Avast 19.2, Chrome 72.0 64-bit

reginamay

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Re: Odd extension issue?
« Reply #6 on: January 21, 2014, 11:59:09 PM »
my theroy is you should not have to reboot. 
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Offline Alikhan

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Re: Odd extension issue?
« Reply #7 on: January 22, 2014, 12:02:10 AM »
Quote from: reginamay on January 21, 2014, 11:59:09 PM
my theroy is you should not have to reboot.

Elaborate...

If you don't reboot, you're essentially running the version you were on BEFORE you updated.

Windows can't update programs while they are running and so can't programs.

Driver changes require reboots and so do many .dll file extensions when they are registered in certain circumstances.
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Offline Para-Noid

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Re: Odd extension issue?
« Reply #8 on: January 22, 2014, 12:38:39 AM »
Uh...v2014.9.0.2001 was a beta version.
The new beta is more stable than v2014.9.0.2011  See http://forum.avast.com/index.php?topic=144768.msg1049924#msg1049924

@ Alikhan Well put! To expand each version v6.0, v7.0 v8.0 and now v2014 use different registry values.
                Also by rebooting you ensure the integrity of the install.
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Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.

Offline kyuuketsuki_kurai

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Re: Odd extension issue?
« Reply #9 on: January 22, 2014, 12:56:43 AM »
Weird. That program update was just done earlier today through the UI?
EDIT: I've clean installed the beta and re-enabled the extension. We'll see how it goes.
« Last Edit: January 22, 2014, 12:58:15 AM by kyuuketsuki_kurai »
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Alienware 17, Windows 10, Intel Core i7-4700MQ, 8GB RAM, Avast 19.2, Chrome 72.0 64-bit

Offline Alikhan

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Re: Odd extension issue?
« Reply #10 on: January 22, 2014, 01:02:37 AM »
Quote from: kyuuketsuki_kurai on January 22, 2014, 12:56:43 AM
Weird. That program update was just done earlier today through the UI?
EDIT: I've clean installed the beta and re-enabled the extension. We'll see how it goes.

There are issues with the avast! online security (AOS) add-on at the moment causing crashes and slow web browsing in browsers.

It is not compatible with IE11 in Enhanced Protected Mode.

My advice would be to disable AOS until another program update [hopefully] fixes the issue.

The reason why we were recommending you the clean install was due to the version of your signature which was a far outdated program version to which updating to v9 (2014) could have caused several problems.
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