Author Topic: threat:Win32:Crypt-RQA[Trj]  (Read 5204 times)

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threat:Win32:Crypt-RQA[Trj]
« on: January 09, 2015, 07:43:49 AM »
Hello,

I just ran a scan on my computer and AVAST detected a virus. It is labeled threat:Win32:Crypt-RQA[Trj] and when I tried to repair it, move it to the virus chest, and delete it each time I received an error that said error: access is denied (5). One time previously it said that the file could not be found. How can I fix this issue?

Offline Asyn

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Re: threat:Win32:Crypt-RQA[Trj]
« Reply #1 on: January 09, 2015, 07:44:47 AM »
Attach your basic logs. (MBAM, FRST and aswMBR..!!)
Instructions: https://forum.avast.com/index.php?topic=53253.0
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: threat:Win32:Crypt-RQA[Trj]
« Reply #2 on: January 09, 2015, 07:49:57 AM »
Hi, where can i find my basic logs?

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Re: threat:Win32:Crypt-RQA[Trj]
« Reply #3 on: January 09, 2015, 07:51:20 AM »
Follow the instructions.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: threat:Win32:Crypt-RQA[Trj]
« Reply #4 on: January 09, 2015, 09:29:32 AM »
c
« Last Edit: January 09, 2015, 09:33:05 AM by dny831 »

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Re: threat:Win32:Crypt-RQA[Trj]
« Reply #5 on: January 09, 2015, 09:32:25 AM »
i assume you mean these logs

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Re: threat:Win32:Crypt-RQA[Trj]
« Reply #6 on: January 09, 2015, 02:44:30 PM »
Hi you currently have both Norton and Avast installed, one must go... 

The infection is in your system restore so you need to purge the old restore points to remove it

Download and run Delfix



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Re: threat:Win32:Crypt-RQA[Trj]
« Reply #7 on: January 09, 2015, 06:30:14 PM »
Okay, i removed norton from my computer and I ran the Delfix. I attached the logs

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Re: threat:Win32:Crypt-RQA[Trj]
« Reply #8 on: January 09, 2015, 06:53:38 PM »
Is Avast now reporting clear

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Re: threat:Win32:Crypt-RQA[Trj]
« Reply #9 on: January 09, 2015, 07:04:17 PM »
what do you mean? Can you see if the infections are gone?

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Re: threat:Win32:Crypt-RQA[Trj]
« Reply #10 on: January 09, 2015, 07:13:51 PM »
The infection was in a system restore point, delfix purged them, so if you could run a scan to ensure that it has gone

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Re: threat:Win32:Crypt-RQA[Trj]
« Reply #11 on: January 09, 2015, 08:32:38 PM »
I ran the scan and it said that no threat was found. I also ran the Malwarebytes program again and it said no malware was detected.

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Re: threat:Win32:Crypt-RQA[Trj]
« Reply #12 on: January 09, 2015, 08:35:21 PM »
Grand, you are good to go :)

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Re: threat:Win32:Crypt-RQA[Trj]
« Reply #13 on: January 09, 2015, 09:40:52 PM »
Awesome, thank you very much