Author Topic: Problems deploying from Adminstration Console  (Read 4193 times)

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Offline AMSVIS

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Problems deploying from Adminstration Console
« on: January 16, 2014, 02:39:46 AM »
I have a problem with I deploy the antivirus from the Administration Console.  The installation is successful, but when I view the workstation it shows that the antivirus is Not Installed.  How do I fix this?

Offline switch

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Re: Problems deploying from Adminstration Console
« Reply #1 on: January 16, 2014, 08:46:51 PM »
Look at your Remote Install logs and see if there's any info telling what happened.  In the Administrator Console, click on View -> Show EAS Logs -> Remote Install and then scroll down and find the computer in question. (newest entries are at the bottom)

Offline Che Johnson

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Re: Problems deploying from Adminstration Console
« Reply #2 on: January 20, 2014, 03:34:38 PM »
Check to make sure your deploying to the correct clients, and that the ports are open on all the clients or the firewall is disabled.  You can only deploy remotely to all the computers if your using a DNS, if not and your in a workgroup then this will not work.

Offline AMSVIS

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Re: Problems deploying from Adminstration Console
« Reply #3 on: January 21, 2014, 07:03:24 PM »
The installation appears to complete successfully, but the workstations do not show up in the Computers with Agent and when I view them in the Computer Catalog is show Not Installed.  Below is the Remote Install Log:


01/21/14 09:50:55:   rinstInstall begin
01/21/14 09:50:55:   Init 50 60 C:\Windows\TEMP\asw5BDC.tmp C:\Program Files\AVAST Software\Enterprise Administration\InstPkgs NULL  0
01/21/14 09:50:55:   Store
01/21/14 09:50:55:   Domains: chile-verde,
01/21/14 09:50:55:   Init chile-VERDE\chile-MCDANIELS
01/21/14 09:50:55:   chile-MCDANIELS: GetAccount
01/21/14 09:50:55:   chile-MCDANIELS: Queueing
01/21/14 09:50:55:   StartThread
01/21/14 09:50:55:   Loop
01/21/14 09:50:55:   SpawnThreads
01/21/14 09:50:55:   chile-MCDANIELS: StartSetup
01/21/14 09:50:55:   chile-MCDANIELS: Connecting
01/21/14 09:51:16:   chile-MCDANIELS: Copying files
01/21/14 09:51:16:   chile-MCDANIELS: Copying aswISvc.exe
01/21/14 09:51:16:   chile-MCDANIELS: Copying Admin.ini
01/21/14 09:51:16:   chile-MCDANIELS: aswResp.dat not present
01/21/14 09:51:16:   chile-MCDANIELS: Copying setup.exe
01/21/14 09:51:16:   chile-MCDANIELS: Copying ais_core-4e3.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_ara-3b4.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_bel-37e.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_blg-419.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_cat-37f.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_chs-511.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_cht-413.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_cro-3ba.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_cze-50f.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_dan-352.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_dut-3dd.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_eng-53b.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_esp-50d.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_est-419.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_fin-3d5.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_fre-50d.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_ger-50d.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_gre-401.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_heb-369.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_hun-427.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_ind-242.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_ita-50b.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_jpn-4dd.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_kor-42d.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_nor-3d5.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_pir-329.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_pol-50e.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_por-511.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_ptg-3dd.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_rom-371.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_rus-50f.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_slo-3cc.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_srb-140.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_svk-3fd.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_swe-419.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_tha-14a.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_tur-3ca.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_ukr-401.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_urd-32e.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_dll_vie-3c8.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_fw-388.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_managed-188.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_pro-544.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_res-42a.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_snx1-15.vpx
01/21/14 09:51:17:   chile-MCDANIELS: Copying ais_snx2-e.vpx
01/21/14 09:51:19:   chile-MCDANIELS: Copying ais_snx3-9.vpx
01/21/14 09:51:19:   chile-MCDANIELS: Copying ais_spm-4de.vpx
01/21/14 09:51:19:   chile-MCDANIELS: Copying ais_srv-2f2.vpx
01/21/14 09:51:19:   chile-MCDANIELS: Copying ais_x64-58a.vpx
01/21/14 09:51:19:   chile-MCDANIELS: Copying chrome-2.vpx
01/21/14 09:51:19:   chile-MCDANIELS: Copying jollyroger.vpx
01/21/14 09:51:20:   chile-MCDANIELS: Copying jrog-a7.vpx
01/21/14 09:51:20:   chile-MCDANIELS: Copying jrog2-984.vpx
01/21/14 09:51:20:   chile-MCDANIELS: Copying part-jrog-a7.vpx
01/21/14 09:51:20:   chile-MCDANIELS: Copying part-jrog2-984.vpx
01/21/14 09:51:20:   chile-MCDANIELS: Copying part-prg_abp-643.vpx
01/21/14 09:51:20:   chile-MCDANIELS: Copying part-setup_abp-643.vpx
01/21/14 09:51:20:   chile-MCDANIELS: Copying part-vps_win32-14012100.vpx
01/21/14 09:51:20:   chile-MCDANIELS: Copying prod-abp.vpx
01/21/14 09:51:20:   chile-MCDANIELS: Copying servers.def
01/21/14 09:51:20:   chile-MCDANIELS: Copying servers.def.vpx
01/21/14 09:51:20:   chile-MCDANIELS: Copying setif_abp-643.vpx
01/21/14 09:51:20:   chile-MCDANIELS: Copying setup.exe
01/21/14 09:51:20:   chile-MCDANIELS: Copying setup_abp-643.vpx
01/21/14 09:51:20:   chile-MCDANIELS: Copying vps_32-cb3.vpx
01/21/14 09:51:25:   chile-MCDANIELS: Copying vps_win32-cc4.vpx
01/21/14 09:51:25:   chile-MCDANIELS: Copying vps_win64-955.vpx
01/21/14 09:51:25:   chile-MCDANIELS: Copying winsys-f.vpx
01/21/14 09:51:25:   chile-MCDANIELS: Copying winsys64-2.vpx
01/21/14 09:51:25:   chile-MCDANIELS: Creating service
01/21/14 09:51:26:   chile-MCDANIELS: Starting service
01/21/14 09:51:55:   chile-MCDANIELS: ReadProgress
01/21/14 09:51:55:   chile-MCDANIELS: 30% of setup
01/21/14 09:52:55:   chile-MCDANIELS: ReadProgress
01/21/14 09:52:55:   chile-MCDANIELS: Finished OK
01/21/14 09:52:55:   chile-MCDANIELS: RemoveProgress
01/21/14 09:52:55:   chile-MCDANIELS: CloseConnection
01/21/14 09:52:55:   TerminateAll
01/21/14 09:52:55:   rinstInstall end 0


Offline Che Johnson

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Re: Problems deploying from Adminstration Console
« Reply #4 on: January 23, 2014, 04:29:07 PM »
Are your clients in a workgroup or domain?  Do you have a firewall at all on the clients?

Offline AMSVIS

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Re: Problems deploying from Adminstration Console
« Reply #5 on: January 23, 2014, 07:44:27 PM »
All clients are in a domain and the firewall is enabled.  The network is broken into separate VLANs, Admin and Student.  Admin clients communicate with the Administation Console, but the students don't.