unprotected

[cornishcynders]

for some reason my avast isnt working .it was fine last night but now it's not. it says i'm unprotected
it's not recognising my email addy .help:)

[cornishcynders]

"e02acb2af0"

[Eddy]

Reboot and check if the problem is solved.
If not, try a repair of avast through control panel > software > avast > add/remove > choose repair > reboot

[cornishcynders]

no luck. have tried but on fix/repair avast it doesnt load all the way ,rebooted 3 times
fed up now so i'm going on my daughters computer before i do this one damage thru frustration
cyndi.x.

[Eddy]

So now you are gonna damage your daughters computer

Check if your license is still valid.
You may wish to get a new license (if you are using the free version) and try to enter that.
If your license is still valid try this:

1. Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition

Note : You need to be ONLINE during the install (sometimes online installer works whereas offline doesn't)

http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe

Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

2. Uninstall Avast by control panel  [If you don't have Avast in control Panel go to #4]
3. Uninstall in safe mode using Avastclear.
4. Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn't) - reboot.
5. Install the version you downloaded.
6. Reboot.

[cornishcynders]

Thanks for all the replies ,it's OK now.I uninstalled via the link given , didnt clear registry though .Re booted & I'm fully protected again.It's over 3hrs since I began this so ,again, thanks for all your help.
Cyndi.x.

[Eddy]

You're welcome.

[cornishcynders]

Having more trouble with crashing ,not loading ,is it possible that I've got a virus ?
(btwThis seems to be a 'free' forum but I did pay & I've still got awhile yet I think.)
I had a virus despite having Avast some months back.
Windows wont load ,catalyst control center stopped working ,oh heck think it needs computer hospital :0)
When it's up & running as it is now ,it's brilliant.
Just dont understand it,
Cyndi.x.

[essexboy]

Hi Cyndi, would you like me to take a look ?

[cornishcynders]

yes please

[essexboy]

We will take a quick look first

Download OTL  to your Desktop
Secondary link

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.

• Select All Users
  
• Select LOP and Purity
• Under the Custom Scan box paste this in

netsvcs
BASESERVICES
%SYSTEMDRIVE%\*.exe
c:\program files (x86)\Google\Desktop
c:\program files\Google\Desktop
dir "%systemdrive%\*" /S /A:L /C
/md5start
rpcss.dll
/md5stop
CREATERESTOREPOINT

• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    
  • Attach  both logs

[cornishcynders]

Hiya , thanks for trying but once I reboot it takes me an hour or more to get online.
Would a 'performance' virus do all this again?That was the virus removed last time ,I've been writing down every nasty that comes up ,
i.e.connectivity probs ,Catalyst control center stopped working, Windows stopped working & more .But as now it's working perfectly ,but not for long I'm thinking.
Cyndi.x.
btw ,hubby's an 'Essex boy' from Southend

[essexboy]

Ah I am an Essex boy from Romford

With the initial OTL scan there is no need for a reboot, it will scan and then produce a log for me to look at

[cornishcynders]

I'll try again ,but it does restart itself sometimes ,& it did once I'd loaded your link, so if I go ,sorry.
Cyndi.x.

[essexboy]

No problem whenever you can