Author Topic: Virus Definitions - automatic updates:  (Read 11026 times)

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Offline thekochs

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Re: Virus Definitions - automatic updates:
« Reply #15 on: January 27, 2014, 09:46:19 PM »
Don't know if this applies but in Avast settings in Update section there is an option to check "My Computer is Permanently Connected to Internet".  Perhaps this adds the AssumeAlwaysConnected=1 .....just throwing it out for comment.
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Offline DavidR

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Re: Virus Definitions - automatic updates:
« Reply #16 on: January 27, 2014, 11:21:23 PM »
Don't know if this applies but in Avast settings in Update section there is an option to check "My Computer is Permanently Connected to Internet".  Perhaps this adds the AssumeAlwaysConnected=1 .....just throwing it out for comment.

It may or may not add it, but my instructions state to add the line if it isn't present.
Quote from: DavidR
- Broadband connections, add this line:
AlwaysConnectedWaitSeconds=180 and
AssumeAlwaysConnected=1 if not present (or edit AssumeAlwaysConnected=0 to AssumeAlwaysConnected=1)
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Offline Kesetyan

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Re: Virus Definitions - automatic updates:
« Reply #17 on: January 28, 2014, 12:24:01 PM »
Hi David, Bob and thekochs,

This is just to let you know that I have accomplished the changes albeit in a slightly roundabout manner. 

Firstly, although I had already set my system to show hidden files Bob, Windows Search did not find the avast5.ini file and somehow I missed it doing a visual search.  It was there of course and eventually I found it.  The next problem puzzled me - despite my user account Having administrator rights, after editing the file, Windows would not let save the changes.  I got around this by making the Administrator account visible, logging on to that account and making the changes in that account.  I have also modified the item in Avast 'Troubleshooting' to 'Load avast! services only after loading other system services' as you suggested David.

It now remains to see if the changes resolve the issue.  Thanks for maintaining your interest regarding my trivial issue - I will report back when I have news.  Cheers, Kes.

Offline bob3160

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Re: Virus Definitions - automatic updates:
« Reply #18 on: January 28, 2014, 02:47:06 PM »
@ Kesetyan,
No issue is trivial if you're the one having the issue.
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Offline DavidR

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Re: Virus Definitions - automatic updates:
« Reply #19 on: January 28, 2014, 03:40:27 PM »
<snip>
Firstly, although I had already set my system to show hidden files Bob, Windows Search did not find the avast5.ini file and somehow I missed it doing a visual search.  It was there of course and eventually I found it. 

Strange that explorer search didn't find it, that is normally an indication that it is in a hidden location. The main thing being that you have now found it.

The next problem puzzled me - despite my user account Having administrator rights, after editing the file, Windows would not let save the changes.  I got around this by making the Administrator account visible, logging on to that account and making the changes in that account.  I have also modified the item in Avast 'Troubleshooting' to 'Load avast! services only after loading other system services' as you suggested David.

Sometimes it may be necessary to run notepad.exe as administrator to modify the avast5.ini.

It now remains to see if the changes resolve the issue.  Thanks for maintaining your interest regarding my trivial issue - I will report back when I have news.  Cheers, Kes.

Hopefully it will help with the problem, fingers crossed.
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Offline Kesetyan

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Re: Virus Definitions - automatic updates:
« Reply #20 on: January 28, 2014, 08:27:23 PM »
Hi David,

Unfortunately the issue is still not resolved.  I also ran an Avast repair but that didn't help. 

Although I have kept start-up programs to a minimum, I wonder if there may be a conflict.  Two programs that run at start-up I have on the Windows 7 system but are not also on my well-behaved XP system are Dropbox and Mozilla Sunbird.  Tomorrow I will experiment by disabling both to see if there is any change.

On the brighter side, this affair has proved to be a useful learning experience for an ancient chap like me - being new to Windows 7, I am learning much about the different handling requirements of the operating system when compared to XP and earlier versions of Windows.  The advice given on this thread has been more useful than just the specifics for which it was offered.

I'll report back on any progress, cheers Kes.

Offline DavidR

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Re: Virus Definitions - automatic updates:
« Reply #21 on: January 28, 2014, 10:54:57 PM »
If you do a forum search for dropbox there has been some recent posts about that and avast.

I have dropbox and no issues though.

If you use something like WinPatrol Plus it has a feature to delay startup items and some items that I want to start automatically but not on boot I delay for a few minutes.
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Offline Kesetyan

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Re: Virus Definitions - automatic updates:
« Reply #22 on: January 29, 2014, 03:31:02 PM »
Hi,

Unfortunately, disabling Dropbox and Mozilla Sunbird in the Startup folder did not resolve the Avast automatic update issue.  I guess there is not much more I can try until I heart from Avast Support (if indeed they do contact me - there record has not been that good but I suppose they must give priority to paying customers).  I can live with manually updating from the Avast website - the automatic streamed updates work so I presume I have protection.

Once more, I thank you for your interest David, it's good to know there are people like you on the forum.  Regards, Kes.

Offline DavidR

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Re: Virus Definitions - automatic updates:
« Reply #23 on: January 29, 2014, 04:32:19 PM »
You're welcome - it is certainly very strange and this is probably the most frustrating issue that refuses to yield to the suggestions that would normally have resolved this.

You say you are "manually updating from the Avast website." Do you mean this page avast! Virus Definitions Update - Manual Download, which is the full database download ?

I have reviewed the topic again,  but I can't see if you have tried the Manual virus definitions update from the avast UI ?
- avastUI > Settings > Update > Virus Definitions - Update button.
or
- right click on the avast tray icon and select Update - Engine and virus definitions.

If you have tried the above, did it update the virus definitions or were there any errors ?
This would be an incremental update of the virus definitions and not the full database downloaded from the avast website (link above).
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Offline Kesetyan

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Re: Virus Definitions - automatic updates:
« Reply #24 on: January 29, 2014, 05:38:52 PM »
Hi David,

The manual updates are from http://www.avast.com/download-update as opposed to http://www.avast.com/en-gb/download-update which is the site you have mentioned.  I have tried manual updates from the Avast UI but they do not run - they stick at the beginning of step 1 ('Initializing, please wait ...') and the overall progress bar shows no progress.  No errors are reported.

In trying to get the Avast! Virus Definitions Update today, from either of the two sites above, when I install, Avast tells me all is OK but no new file shows either in the program UI or in the defs folder in the Avast folder in Program Files. The latest showing is 14012801 which I downloaded and installed yesterday.  The stream appears up to date at 14012900_stream timed at 5 minutes ago from me typing this.

I hope this all makes sense.  Cheers for now, Kes.

Offline Kesetyan

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Re: Virus Definitions - automatic updates:
« Reply #25 on: January 29, 2014, 06:35:30 PM »
Hi David,

A minor update: I have just checked my XP desktop - it seems at the time of writing, Virus Definitions 14012801 is the latest and the streamed latest is 14012900_stream.  Perhaps I should be patient and check my Windows 7 system later after the virus definitions next update on my XP system.  Regrards, Kes.

Offline DavidR

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Re: Virus Definitions - automatic updates:
« Reply #26 on: January 29, 2014, 07:41:25 PM »
I would imaging that you have other streaming update sub-folders as 14012900_stream equates to VPS 140129-0 or rather streaming updates released since VPS 140129-0.

So you should have VPS 140129-0 not VPS 140128-1 unless you are talking about differences in the two machines, which only confuses things.

Keep it to the system which appears to be having issues (slow/failed receipt) with the VPS Auto Updates. If that system isn't on  for reasonable amounts of time then the VPS update may lag a little. But should catch up when you next restart your system, the problem being your problem receiving auto updates. So yes there may be an update lag if you aren't getting the one shortly after boot.
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Offline Gopher John

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Re: Virus Definitions - automatic updates:
« Reply #27 on: January 29, 2014, 09:47:23 PM »
As of now, I have VPS 14012801, with 14102801_stream, 14012900_stream, and 14012901_stream folders.  Attempting a manual update via the Avast icon "Update" reports that the VPS is current.  I am receiving the streaming updates regularly now, so have no concerns at this time.

Edit: Corrected VPS version.  Was typo.
« Last Edit: January 29, 2014, 11:18:00 PM by Gopher John »
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Offline DavidR

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Re: Virus Definitions - automatic updates:
« Reply #28 on: January 29, 2014, 11:10:35 PM »
As of now, I have VPS 14011201, with 14102801_stream, 14012900_stream, and 14012901_stream folders.  Attempting a manual update via the Avast icon "Update" reports that the VPS is current.  I am receiving the streaming updates regularly now, so have no concerns at this time.

If it is reporting the VPS is up to date when the display isn't, then you need to do the Repair as outlined above (Reply #5). That has resolved this out of sync issue between what is reported and what is actually installed.
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Offline Gopher John

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Re: Virus Definitions - automatic updates:
« Reply #29 on: January 29, 2014, 11:20:59 PM »
As of now, I have VPS 14011201, with 14102801_stream, 14012900_stream, and 14012901_stream folders.  Attempting a manual update via the Avast icon "Update" reports that the VPS is current.  I am receiving the streaming updates regularly now, so have no concerns at this time.

If it is reporting the VPS is up to date when the display isn't, then you need to do the Repair as outlined above (Reply #5). That has resolved this out of sync issue between what is reported and what is actually installed.

DavidR, I had a typo.  My VPS version is in sync.  It's just that, for me at least, the latest VPS available is 14012801.  This has happened on a couple of other occasions.
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