Author Topic: The application has failed to start because its side-by-side configuration is ..  (Read 3116 times)

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Offline abcd

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I downloaded Avast free antivirus, but upon trying to open it I get the following message: "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."
I re-installed Microsoft Visual, I uninstalled and reinstalled Avast, but to no avail. I read everything about this message and how to fix the problem I could find on Google, but the problem persists.
Pretty pretty please, can someone help me? Anyone?

Offline Lord Ami

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Give online installer a try :):
http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe

//
My bad. Do you get that error when you try to open avast! interface?
« Last Edit: January 25, 2014, 11:53:59 PM by Lord Ami »

Offline Para-Noid

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What is your OS?
Any other security software?
If uninstalled how was it removed?

Can you rum a MBAM scan?
Dell Inspiron, Win10x64, MalwareBytes Premium--HP Envy Win10x64, MalwareBytes Premium,--Both systems Avast Free v2015.10.3.2225, MalwareBytes Anti-Exploit Free, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Firefox (latest build) and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.

Offline abcd

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I get the error when I click on the shortcut icon avast! Free Antivirus on my desktop.
The error started occurring after I did System Restore.
OS: Windows 7 64 bit
Before, I also had Bitdefender and Norton, but after having done system restore, some programs do not seem do be working anymore & I didn't renew the Norton license, so now all those programs are still installed and I can't uninstall them. 
I found the instructions how to uninstall avast in one of the previous topics in this forum and I just followed them (there was one link I followed).
What is a MBAM scan / how to do it?

Offline CraigB

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Your old AV programs can be removed with the tools found here http://www.avast.com/en-gb/faq.php?article=AVKB11

Avast doesn't like system restore and it's self protection needs to be disabled beforehand, you can download the avast clean tool and a new copy of avast here http://forum.avast.com/index.php?topic=145192.0

Run the tool for all versions of avast that have been installed then reboot when finished and install the avast copy saved earlier.

Offline abcd

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Thank you very, very much for the help! After I uninstalled Bitdefender, everything started running smoothly :)

Offline CraigB

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Your welcome, glad it's working now :)