Author Topic: Avast Internet Security - password issue  (Read 1273 times)

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Offline Rookie101

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Avast Internet Security - password issue
« on: January 31, 2014, 03:35:13 AM »
I have had the free version of Avast Antivirus for years, and I recently decided to upgrade to Internet Security. Since I never access the protected areas of Avast, and stupidly forgot to write down the password I had chosen for Avast Free, now, even after successfully uninstalling Free, I cannot access the newly installed Avast Internet Security areas. I have completely uninstalled the program using Avast's uninstall utility, but after reinstalling Avast Internet Security, I am once again denied access to the program because I don't have my password accessible.

Please help!

Thanks in advance,

Rookie

Ps. Edited the title to make it more specific to my problem
« Last Edit: January 31, 2014, 03:52:05 AM by Rookie101 »

Offline Alikhan

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Re: Avast Internet Security - password issue
« Reply #1 on: January 31, 2014, 04:26:21 PM »
If you've forgotten your password, the only way to fix it is to do a clean install:

I'd recommend a clean install to v9.0.2013

1. Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition

Note: It's important you used the stub online installer from the one I linked.. NOT the offline one.

Note: You need to be ONLINE during this install (online installer works in all cases whereas offline sometimes doesn't)

http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe

Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

2. Uninstall Avast by control panel  [If you don't have Avast in control Panel go to #4]
3. Uninstall in safe mode using Avastclear.
4. Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn't) - reboot.
Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle.. if so, uninstall it and reboot.
5. Install the version you downloaded.
6. Reboot.
Windows 10 Home 64-bit • Avast Free (latest stable version) •  Malwarebytes 4 Premium (On-Demand) • Windows Firewall Control • Google Chrome • LastPass • CCleaner • O&O ShutUp10 •