Author Topic: Can't update the program  (Read 28759 times)

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Junebugger

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Re: Can't update the program
« Reply #15 on: February 18, 2014, 07:22:11 AM »
Found it. Slient mode was on.

That's a bug:
When silent mode is on, the program will never update. Not even when manually clicking Update.

@Avast, I hope you're reading along, so please fix this bug ;)

I can cofirm this.

Icon indicated that program was outdated, but upgrade button did absolutely nothing.

Downloaded some 30mb+ file and tried to update manually. Launched it and after a few seconds it claimed that Avast was now upgraded. Of course, it had done nothing.

Then like you, I tried disabling silent mode. Instantly updating worked like it should.

-jbugger

thany

  • Guest
Re: Can't update the program
« Reply #16 on: February 18, 2014, 11:52:30 AM »
I gave avast 2011.x.x as an example of what would be old, as my installation was indeed a 2014.9.x version, which - as stated multiple times - had been downloaded and freshly installed a month ago, and is not old at all.

Anyway, the problem is solved. My installtion isn't corrupt at all. Why would it be? The program simply doesn't update during silent mode. Or at least not on my settings. Maybe it's a bug, maybe it's a setting. Either way, I do appreciate your concerns (@Eddy), but it's no longer neccesary. Avast is up-to-date now. I'll keep silent mode disabled for now, and see how that goes.

Wootberries

  • Guest
Re: Can't update the program
« Reply #17 on: February 24, 2014, 03:00:25 AM »
Found it. Slient mode was on.

That's a bug:
When silent mode is on, the program will never update. Not even when manually clicking Update.

@Avast, I hope you're reading along, so please fix this bug ;)

I can cofirm this.

Icon indicated that program was outdated, but upgrade button did absolutely nothing.

Downloaded some 30mb+ file and tried to update manually. Launched it and after a few seconds it claimed that Avast was now upgraded. Of course, it had done nothing.

Then like you, I tried disabling silent mode. Instantly updating worked like it should.

-jbugger

I made an account just to quote and confirm this bug as well. I had silent mode on, and as soon as I turned silent mode off, I was able to update the program.

kinido

  • Guest
Re: Can't update the program
« Reply #18 on: February 26, 2014, 09:54:06 PM »

I made an account just to quote and confirm this bug as well. I had silent mode on, and as soon as I turned silent mode off, I was able to update the program.

And me too... nothing happened when I clicked the Update button until I turned off silent mode.

TheGreatCornholio

  • Guest
Re: Can't update the program
« Reply #19 on: March 01, 2014, 12:16:54 PM »
Found it. Slient mode was on.

That's a bug:
When silent mode is on, the program will never update. Not even when manually clicking Update.

@Avast, I hope you're reading along, so please fix this bug ;)
Wow...  I'm glad I found this thread.  I had the exact same problem as you described.  Turning silent mode off resolved it instantly.

Hopefully Avast will address this bug!

AdrianH

  • Guest
Re: Can't update the program
« Reply #20 on: March 01, 2014, 12:22:06 PM »
Silent mode is designed to prevent popups, changes affecting games/presentations etc.

If someone has program updates set to auto and halfway through a game or full screen app, your AV suddenly goes through an update , then reboots, you wouldn't be too pleased.

So, is this a bug, or there by design?

Offline bob3160

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Re: Can't update the program
« Reply #21 on: March 01, 2014, 01:55:59 PM »
Silent mode is designed to prevent popups, changes affecting games/presentations etc.

If someone has program updates set to auto and halfway through a game or full screen app, your AV suddenly goes through an update , then reboots, you wouldn't be too pleased.

So, is this a bug, or there by design?
Right on with your explanation.
As a presenter, I've had it happen once, before I remembered the silent gaming mode function, that I was "rudely interrupted"
during a presentation by avast! while doing it's job of keeping me safe.
Since there are 2 options withing the Silent Gaming Mode Function:

You need to decide which will work for you.
For me in most instances, what's currently checked does the job since my Powerpoint Presentations are in Full Screen Mode.
This setting also does NOT prevent the  update function of avast!
In circumstances where I do a remote presentation and share part of my screen, I have to choose the Silent Gaming Mode
to prevent all pop ups from avast! but, I also reset this setting once I've finished my remote presentation.


As I see it, there isn't a bug in avast!. We just need to do our part and change things back to normal after using a function
that's designed for only a specific purpose..

« Last Edit: March 01, 2014, 02:01:34 PM by bob3160 »
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TheGreatCornholio

  • Guest
Re: Can't update the program
« Reply #22 on: March 01, 2014, 08:45:29 PM »
Silent mode is designed to prevent popups, changes affecting games/presentations etc.

If someone has program updates set to auto and halfway through a game or full screen app, your AV suddenly goes through an update , then reboots, you wouldn't be too pleased.

So, is this a bug, or there by design?
We're not talking about automatic updates here...   We're talking about manually clicking the "Update" button in the Avast client window, which is silently rendered inoperable by "silent mode".  If it IS by design, then it's an awfully poor one.

Offline bob3160

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Re: Can't update the program
« Reply #23 on: March 01, 2014, 10:28:45 PM »
Silent mode is designed to prevent popups, changes affecting games/presentations etc.

If someone has program updates set to auto and halfway through a game or full screen app, your AV suddenly goes through an update , then reboots, you wouldn't be too pleased.

So, is this a bug, or there by design?
We're not talking about automatic updates here...   We're talking about manually clicking the "Update" button in the Avast client window, which is silently rendered inoperable by "silent mode".  If it IS by design, then it's an awfully poor one.
You are the one that decided to prevent all popups. You can't update without popups. Since you made the change,
why not change it back when you're ready to do something that requires popups. ?
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AdrianH

  • Guest
Re: Can't update the program
« Reply #24 on: March 02, 2014, 08:37:52 AM »
Maybe a useful feature would be to have a reminder show up that Silent Mode is on for situations like this.

Windows tells you CapsLock is on for passwords , a text notice like that when you try to update would help.

niktoman

  • Guest
Re: Can't update the program
« Reply #25 on: March 03, 2014, 03:15:06 AM »
At the 2014.9.0.2011 program level (Win XP/SP3) I had the same problem as Thany. Exactly the same. It’s not a server side problem because the Update button does absolutely nothing, just as Thany explained. It doesn’t update or even think about it, the button does NOTHING. After seeing this post, I did what Thany did and turned Silent Mode OFF. The update button then worked just fine, I am now at the newest level. After turning Silent Mode back on, the update button still works and tells me I am at the latest level. Just as Thany said, there is a blatant bug at the 2011 level and it appears to be fixed at the 2013 level. Dear Thany, I too am tired of overkill catch-all solutions to basic software bugs. This should have been caught in testing. I wish I had your tenacity in software forums!     

Offline lukas.hasik

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Re: Can't update the program
« Reply #26 on: March 03, 2014, 11:58:02 PM »
Found it. Slient mode was on.

That's a bug:
When silent mode is on, the program will never update. Not even when manually clicking Update.

@Avast, I hope you're reading along, so please fix this bug ;)

Reported to dev team - definitely a bug ;) Thanks for catching it.
Quality is also a feature.

OhanaUnited

  • Guest
Re: Can't update the program
« Reply #27 on: March 20, 2014, 10:54:51 PM »
Found it. Slient mode was on.

That's a bug:
When silent mode is on, the program will never update. Not even when manually clicking Update.

@Avast, I hope you're reading along, so please fix this bug ;)

Reported to dev team - definitely a bug ;) Thanks for catching it.

I can confirm that this bug was still present in version 2014.9.0.2013. I had silent/gaming mode on and clicking the upgrade button didn't do anything. Once I turned off silent/gaming mode and clicked on the the upgrade button, it started to update and successfully updated to version 2014.9.0.2016.

katburd

  • Guest
Re: Can't update the program
« Reply #28 on: March 25, 2014, 05:07:53 PM »
I've been having the exact same problem so came here to see if there was a solution. THANK YOU thany!

And the only reason I logged in was to express my annoyance with so-called "experts" who can only reccommend uninstalling, reinstalling, or that the problem must be with the user, not the program and refuse to accept the idea they might be WRONG. Not just here, far too often in far too many situations.

I have been able to right-click "update" and then update the program, while in silent mode until after the previous update. And I keep up to date with my antivirus programs, I'm anal about it. So, thany's solution is THE solution. Simple, quick and effective. Thanks again.

nimrodim

  • Guest
Re: Can't update the program
« Reply #29 on: April 09, 2014, 01:01:35 PM »
I want to thank Thany as well for this solution. This bug has been annoying me so much I was planning on un-installing all my Avast products from all the PC's/mobile devices under my control due to this annoying bug and the horrific suggestions that we need to wipe everything throughly in safe mode followed by a fresh install... and the rest of that BS.
I now have much less confidence in the avast products lines and this is a shame. This is not the only thread this problem has been reported at, and only Thany found a decent solution.
When you cannot update a program even manually...then the devs should be all over this problem!

There should be a temporary solution to this...where the program should notify you that you need to switch silent mode off in order to update even manually. Having to go through a number of threads regarding similar problems until I found this solution by Thany, was a waste of my time.