Author Topic: repeated deepscreen is analysing a file when opening .rtf files  (Read 1920 times)

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beastman

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This is only started happening recently. I use a legit program called Atlantis, a nice word processor. When the program is open, when load further .rtf files it does the deepscan thing which is mightly annoying. I have the .exe file listed as an exclusion at C:\Program Files (x86)\Atlantis\Atlantis.exe - anyone know whats going on here?

Offline Lisandro

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Re: repeated deepscreen is analysing a file when opening .rtf files
« Reply #1 on: February 16, 2014, 09:02:50 PM »
Reported to moderators. Hope developers take a look.
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beastman

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Re: repeated deepscreen is analysing a file when opening .rtf files
« Reply #2 on: February 17, 2014, 12:52:30 AM »
Reported to moderators. Hope developers take a look.

thanks alot. A weird thing is though it that it is intermittent!


Offline DavidR

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Re: repeated deepscreen is analysing a file when opening .rtf files
« Reply #3 on: February 17, 2014, 01:22:01 AM »
Is the DeepScreen scanning Atlantis.exe or the actual .rtf file ?

Putting C:\Program Files (x86)\Atlantis\Atlantis.exe in the DeepScreen Exclusions is unlikely to resolve this if DeepScreen is actually scanning the .rtf file/s. That exclusion would exclude C:\Program Files (x86)\Atlantis\Atlantis.exe when it is started up, but it doesn't exclude its actions, opening the .rtf file is an action of Atlantis.exe.

Something that you could try, from the avastUI > Settings > Antivirus > Hardened Mode - set that to Aggressive. As strange as this may seem it could reduce this problem.
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