See emails below. Background: Purchased Avast anti-virus Pro. After paying, waited to recieve keycode or similar. Instead, they tried to give me a refund. The first email is in swedish, it just states that they issued a refund (that I never requested). Its still going, just recieved another reply stating the same thing. Anybody experienced this problem before, Avast trying to give you your money back instead of giving you the product you wanted? : ) I bought the product directly from the Avast software (the free anti-virus) so I dont think its a fraud.
"
haha i do NOT want the refund, i want the KEYCODE!
Rgs Carl
> Date: Tue, 18 Feb 2014 10:48:46 -0600
> From: avast@digitalriver.com
> To: calle_sundberg@hotmail.com
> Subject: RE: AVAST Software a.s. – Återbetalningsinformation (order nr 15595075028) (KMM53519409I11273L0KM)
>
> Dear Calle Sundberg,
>
> Thank you for contacting the online store.
>
> We are processing your refund for order: 15595075028. Please allow 5 - 7
> days for the credit to be applied to your credit card. Due to billing
> cycles, the refund may not appear on the same credit card statement as
> the original charge.
>
> Sincerely,
> Diane Kirstyn S.
> online store
> Customer Service
> avast@digitalriver.com
> Email ID: 27612658
>
> Original Message Follows: ------------------------
>
> please, I DONT WANT THE REFUND, I WANT THE ACTUAL PRODUCT THAT I PAID
> FOR! stop trying to give me my money back : ).
>
>
> >Date: Mon, 17 Feb 2014 12:44:37 -0600
> >From: avast@digitalriver.com
> >To: calle_sundberg@hotmail.com
> >Subject: RE: AVAST Software a.s. – Återbetalningsinformation (order nr
> 15595075028) (KMM53507395I11273L0KM)
> >
> >Dear Calle Sundberg,
> >
> >Tack för att du kontaktar AVAST Software a.s. Internetbutik.
> >
> >We are processing your refund for order: 15595075028. Please allow 5 -
> 7
> >days for the credit to be applied to your credit card. Due to billing
> >cycles, the refund may not appear on the same credit card statement as
> >the original charge.
> >
> >Sincerely,
> >Diane Kirstyn S.
> >AVAST Software a.s. Internetbutik
> >Customer Service
> >avast@digitalriver.com
> >Email ID: 27612658
> >
> >Original Message Follows: ------------------------
> >Hi
> >
> >
> >Lets do english then, though I hope you can read the original e-mail in
>
> >swedish sent from Avast to me : ). Anyways, I ordered and paid for
> Avast
> >anti-virus. Some time afterwards I recieved an email from Avast, saying
>
> >that they issued a refund on my request and required bankaccount
> details
> >(not any details that can be used for fraud) to send the money back.
> >Now, I never really requested the refund and im still waiting to
> recieve
> >a keycode (or something corresponding) so I can use the software.
> >
> >
> >Regs Calle
> >
> >
> >>Date: Sat, 15 Feb 2014 10:34:56 -0600
> >>From: avast@digitalriver.com
> >>To: calle_sundberg@hotmail.com
> >>Subject: RE: AVAST Software a.s. – Återbetalningsinformation (order nr
>
> >15595075028) (KMM53489147I11273L0KM)
> >>
> >>Dear Carl Sundberg,
> >>
> >>Thank you for contacting the online store.
> >>
> >>We apologize for the inconvenience. Unfortunately, we are only able to
>
> >>provide customer support in English, Dutch, French, German, Italian,
> >>Portuguese, or Spanish.
> >>
> >>Please reply to this email with your request for assistance written in
>
> >>one of these languages.
> >>
> >>Sincerely,
> >>Dionnie B.
> >>online store
> >>Customer Service
> >>avast@digitalriver.com
> >>Email ID: 27612658
> >>
> >>Original Message Follows: ------------------------
> >>Väntar fortfarande på svar på varför ni har ordnat en retur???
> >>
> >>
> >>>Date: Thu, 16 Jan 2014 07:36:17 -0800
> >>>From: avast@digitalriver.com
> >>>To: calle_sundberg@hotmail.com
> >>>Subject: AVAST Software a.s. – Återbetalningsinformation (order nr
> >>15595075028)
> >>>
> >>>Hej carl sundberg!
> >>>
> >>>Tack för din beställning från AVAST Software a.s.. På din begäran har
>
> >>vi ordnat en retur. Eftersom du betalade via WireTransfer behöver vi
> >>viss ytterligare information för att kunna behandla din återbetalning.
>
> >
> >>
> >>>
> >>>Information för begäran om återbetalning:
> >>>
> >>>Orderdatum: den 16 november 2013
> >>>Referensnummer för retur: 480900109
> >>>
> >>>Om du har frågor om din order, besök:
www.findmyorder.com > >>>
> >>>Obs: Detta e-postmeddelande skickas från en obevakad e-postlåda. Det
> >>går inte att svara på detta meddelande.
> >>>
> >>>Med vänlig hälsning
> >>>AVAST Software a.s. Kundtjänst
> >>>www.findmyorder.com
