Author Topic: Avast Free 2014 Won't Protect  (Read 1936 times)

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Offline twotix

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Avast Free 2014 Won't Protect
« on: February 22, 2014, 06:55:26 PM »
Running Win 7 Home Premium 64 bit SP1...
Replaced fan in dead laptop then Trend Micro IS wouldn't start. Uninstalled it but Trend Clean Boot remained. Installed Avast Free 2014. When I click on icon, the tutorial screen says. "You Are Protected". When I click status, it says "You Are Not Protected-The Avast Service Is Off". Won't get first update.

Clicking on start on same screen gives error message:

"Service shutdown
A program is attempting to shut down avast system service, disabling the real time shields.This action will leave your system unprotected. Do you want to continue?..."

Ran a bunch of Malware detectors but nothing yet. Any ideas? Thx.

Offline Pondus

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Re: Avast Free 2014 Won't Protect
« Reply #1 on: February 22, 2014, 07:26:04 PM »
Did you use TrenMicro removal tool to clear any leftover files?

General: Uninstalling a third-party antivirus software  http://www.avast.com/faq.php?article=AVKB11#artTitle
Also here  http://singularlabs.com/uninstallers/security-software/

When done, try avast repair
Controlpanel > ad/remove programs > avast > uninstall/change > repair option .....wait a minute and reboot

Any change?


« Last Edit: February 22, 2014, 07:32:33 PM by Pondus »

Offline Asyn

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Re: Avast Free 2014 Won't Protect
« Reply #2 on: February 22, 2014, 07:27:54 PM »
First, be sure to get rid of all remnants of your prior installed AVs.
-> http://www.avast.com/faq.php?article=AVKB11

Then:
1. Download avast! Free Antivirus: http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
Win 8.1 [x64] - Avast PremSec 21.9.6605.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0