Endpoint, update and payment issues

[soundmigration]

Hi there

I recently upgraded Avast (this morning ISE-08-001-12-AR  Order  ID: 17907671828) . I already had the free avast running. But when I tried to add the license I get a message "unable to insert the license file. The license is not valid for this product.

Also when I tried to scan it says "there are no more endpoints available from the endpoint mapper "

In status it says I am unprotected, but when I press start, it opens up the admin run dialogue box. I press ok, the box closes but nothing happens

Im using Dell studio xps with  Window 7 Any suggestions

[AdrianH]

You have a license for Endpoint and tried to add that to Avast Free edition?

If you have a business license, you need to download and install the correct product.

The free version must  be removed first.

[soundmigration]

Hi there

No I upgrade from free to paid avast and down loaded a licence

Im not using Endnote programme but rather when I try to start a scan with Avast I get the following  avast pop up "there are no more endpoints available from the endpoint mapper ".

[AdrianH]

Keep your license file safe, then uninstall avast using this tool :  avast! cleaner: http://files.avast.com/iavs9x/avastclear.exe

Then download and install the correct version of avast from this list.

Download locations
http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_internet_security_setup.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe

[Pondus]

Is th AV you used before avast removed.....using vendors removal tool to clear all files?    http://www.avast.com/en-us/faq.php?article=AVKB11#artTitle

Remove your avast according to instructions here   http://www.avast.com/en-us/uninstall-utility

Download and install your version    http://www.avast.com/en-us/download-software

Insert license   http://www.avast.com/en-us/faq.php?article=AVKB8#artTitle

Did that work?

[soundmigration]

Yeah that's resolved.  Many thanks for the prompt and clear advise folks.