My Devices - "Attention"

[Cyberpunk]

(Win7 Home Premium x64 SP1, all updates installed)

avast! Free Antivirus 2014.9.0.2007

When I check My Devices there's an orange shield with an exclamation mark screaming "Attention" because "Some shields are off". I know some shields are off. I disabled (uninstalled actually) Mail Shield myself. Why is avast! warning me me about this? I had shields disabled in previous versions and none of them needed the urge to warn me about this.

[Staticguy]

What antivirus software did you have previously? Did you use it's uninstall utility/removal tool?

As for your avast software? Did you click repair via add/remove? If you did and still didn't work, please do this uninstall Avast via add/remove, run this http://www.avast.com/en-nz/uninstall-utility.

You also could or at your discretion run this tool http://rejzor.wordpress.com/avast-cleanup-tool/ . Run this tool in normal mode (not in safe mode)

[essexboy]

Go to Settings > Appearance
Scroll down to Status monitoring and ensure the tick is removed from shields that are not in use

[Cyberpunk]

Go to Settings > Appearance
Scroll down to Status monitoring and ensure the tick is removed from shields that are not in use

I clearly stated that I uninstalled Mail Shield, so there is nothing to check/uncheck. Only File System Shield and Web Shield.

@ Staticguy

I used avast! Free Antivirus 2014.9.0.2006 before upgrading to avast! Free Antivirus 2014.9.0.2007. Before that I used avast! Free Antivirus 8.0.1497. There was no problem in 9.0.2006.

I tried repairing; it didn't help. As for uninstalling and reinstalling: that's a bit overkill imho. It doesn't bother me that much... Also, I don't believe that will solve the problem... I'll just wait and hope this will be fixed in the next build.

[Staticguy]

@Cyberpunk!! I know it's overkill but it's at least a worth a shot at doing that!!!

[Alikhan]

I'd suggest deleting it from that Avast account and then re adding it. Have you also rebooted since this issue occured?

[Cyberpunk]

So you want me to reinstall on several (at least 4) computers on different locations?

And yes, I rebooted, several times, since this problem occurred. It doesn't help.

Furthermore, I can see my uncle's PC is "secured", but when I look at Info its says: "v You are protected. - Program version is not up to date." (he has 9.0.2006). Then I look at my sister's PC: "v You are protected". Yet, when I look at Info, I can see she has 9.0.2006 installed.

It's obvious there is something very wrong with this feature (the translation are mixed Dutch/English as well) and I doubt that it will be fixed by reinstalling. Maybe if I'm bored I'll try uninstalling and reinstalling in the WE, but as I've said, I don't believe this will make much difference. Hell, maybe I'l reinstall Windows and see if it works then. 

[Alikhan]

So you want me to reinstall on several (at least 4) computers on different locations?

And yes, I rebooted, several times, since this problem occurred. It doesn't help.

Furthermore, I can see my uncle's PC is "secured", but when I look at Info its says: "v You are protected. - Program version is not up to date." (he has 9.0.2006). Then I look at my sister's PC: "v You are protected". Yet, when I look at Info, I can see she has 9.0.2006 installed.

It's obvious there is something very wrong with this feature (the translation are mixed Dutch/English as well) and I doubt that it will be fixed by reinstalling. Maybe if I'm bored I'll try uninstalling and reinstalling in the WE, but as I've said, I don't believe this will make much difference. Hell, maybe I'l reinstall Windows and see if it works then. 

No... I want you to delete that particular Avast ACCOUNT from that computer (NOT uninstall Avast) and reboot. After the reboot, readd the account. You disconnect the account by Avast>Settings>Disconnect.

[Cyberpunk]

No... I want you to delete that particular Avast ACCOUNT from that computer (NOT uninstall Avast) and reboot. After the reboot, readd the account. You disconnect the account by Avast>Settings>Disconnect.

Tnx, Alikhan. It worked. Now I need to do the same with my mother's laptop... 

[Alikhan]

No... I want you to delete that particular Avast ACCOUNT from that computer (NOT uninstall Avast) and reboot. After the reboot, readd the account. You disconnect the account by Avast>Settings>Disconnect.

Tnx, Alikhan. It worked. Now I need to do the same with my mother's laptop... 

You're welcome. 

[leftisthominid]

Slightly hijacking this thread.

I have noticed that with one of my two laptops, on my device list I get an attention notification when it is off but not when it is on. This does not happen with my desktop or my other laptop. All three have the anti-spam uninstalled.