Author Topic: Avast 2014 Disk Rescue CD  (Read 16789 times)

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Offline MysticMan

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Avast 2014 Disk Rescue CD
« on: March 02, 2014, 12:32:06 AM »
I can not create a Rescue CD! When I choose "CD" and attempt to download after a short while I get a prompt that states "Failed to create rescue disk." The problem is I can not download the ISO required to burn the rescue disk. Is there another place where I can download the ISO since I can not download the toolkit  using Avast?

Offline bob3160

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Re: Avast 2014 Disk Rescue CD
« Reply #1 on: March 02, 2014, 02:52:55 PM »
I can not create a Rescue CD! When I choose "CD" and attempt to download after a short while I get a prompt that states "Failed to create rescue disk." The problem is I can not download the ISO required to burn the rescue disk. Is there another place where I can download the ISO since I can not download the toolkit  using Avast?
What Operating System are you using ? Which version of avast! ?? What kind of internet access do you have ???
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Offline AdrianH

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Re: Avast 2014 Disk Rescue CD
« Reply #2 on: March 02, 2014, 03:02:49 PM »
You are not alone, there is obviously something wrong with the server/system.

http://forum.avast.com/index.php?topic=147078.0

Looking at the Rescue Disc sub forum there are others having problems.
Win8.1 Pro 64Bit  : KIS2014 : CryptoPrevent : Privazer:

Offline bob3160

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Re: Avast 2014 Disk Rescue CD
« Reply #3 on: March 02, 2014, 03:48:19 PM »
You are not alone, there is obviously something wrong with the server/system.

http://forum.avast.com/index.php?topic=147078.0

Looking at the Rescue Disc sub forum there are others having problems.
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 18.7.2354, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline AdrianH

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Re: Avast 2014 Disk Rescue CD
« Reply #4 on: March 02, 2014, 04:06:49 PM »
Same here Bob.

I am on a 24Mb connection and the "Toolkit" was downloading for for 2 hours then died.

Win8.1 Pro 64Bit  : KIS2014 : CryptoPrevent : Privazer:

Offline bob3160

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Re: Avast 2014 Disk Rescue CD
« Reply #5 on: March 02, 2014, 04:11:34 PM »
Same here Bob.

I am on a 24Mb connection and the "Toolkit" was downloading for for 2 hours then died.
Mine isn't a download problem but a creation problem.  :'(
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Offline MysticMan

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Re: Avast 2014 Disk Rescue CD
« Reply #6 on: March 02, 2014, 07:26:41 PM »

What Operating System are you using ? Which version of avast! ?? What kind of internet access do you have ???
[/quote]

I am using Windows XP Pro w/SP3, Avast Free Antivirus 2014.9.0.2013, I have cable Internet access and I have 120GB of free space on my hard drive...

Offline luis navarro

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Re: Avast 2014 Disk Rescue CD
« Reply #7 on: May 14, 2014, 12:20:16 PM »
I was trying to burn the CD but didnt work.Despite Im an advanced PC user with 14 years experience at 8h/day.
I cant find the Rescue Disk in Google.  Only trhu Softonic who asks your mobile normally.
I know some of my facts are missing.
Its clear:  Avast should investigate this point.

Offline Eddy

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Re: Avast 2014 Disk Rescue CD
« Reply #8 on: May 14, 2014, 07:11:31 PM »
Just tested it and it works without any problem at all for me.

edit:
Download, burned and tested the cd.
Downloaded, safed and tested the usb.
« Last Edit: May 14, 2014, 07:48:47 PM by Eddy »

Offline bob3160

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Re: Avast 2014 Disk Rescue CD
« Reply #9 on: May 14, 2014, 07:13:44 PM »
Just tested it and it works without any problem at all for me.
That makes you the exception to the rule Eddy.
As you can see from my post, I can't get it to work and am still waiting for an answer from Avast
why I keep getting that same error message each time I try to create a recovery USB.
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Offline Andrey,pro

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Re: Avast 2014 Disk Rescue CD
« Reply #10 on: May 14, 2014, 08:45:42 PM »
Hi Bob and luis navarro,

Can you please try to save ISO file into the folder and then if it'll fail attach please EventLog.log which located in C:\ProgramData\AVAST Software\Avast\log\

Offline luis navarro

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Re: Avast 2014 Disk Rescue CD
« Reply #11 on: May 14, 2014, 10:40:25 PM »
Andrey,pro, says, and I really appreciate your answr: <Can you please try to save ISO file.... (¿where is it? ¿in th recorded CD? Although opening F: DVD shows the Rescue CD, when I see F: it looks empty. And the same when I lood at the DVD -it seems unrecorded-

into the folder ¿Which folder?
and then if it'll fail attach ¿attach where? please EventLog.log which located in C:\ProgramData\AVAST Software\Avast\log\>
¿Thats all to have a rescue DVD?

AVAST SAFE ZONE: How do I use it. I find NO HELP, NO TUTORIAL.....

Avast AV is simple. The rest is messy. SW developper dont realize how complicated it is. "The drunk thinks everybody is drinking" (its my quote).
SW develppers: the easiest, the most valuable. ¿You get it? The easiest is better than the best.

Offline Andrey,pro

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Re: Avast 2014 Disk Rescue CD
« Reply #12 on: May 14, 2014, 10:54:16 PM »
First of all, please, read this article: http://www.avast.com/en-us/faq.php?article=AVKB114

You need to create ISO file and save it into the folder as described in the article. If you'll get an error message you need move to C:\ProgramData\AVAST Software\Avast\log\ directory and attach EventLog.log file at the forum.

Offline luis navarro

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Re: Avast 2014 Disk Rescue CD
« Reply #13 on: May 16, 2014, 02:03:29 PM »
First of all, please, read this article: http://www.avast.com/en-us/faq.php?article=AVKB114

You need to create ISO file and save it into the folder as described in the article. If you'll get an error message you need move to C:\ProgramData\AVAST Software\Avast\log\ directory and attach EventLog.log file at the forum.

DearAndtey, yo didnt answer my question. Pls try not to refer to previous answers since its complicated to mix them not been knowledgeable.
Pls try not to be criptic or so concise. What would you Google to find the damm Rescue record.My avast Premer has finished its month trial.And I m very overwhelmed.Tks.

Offline bob3160

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Re: Avast 2014 Disk Rescue CD
« Reply #14 on: May 16, 2014, 02:24:01 PM »
@Andrey,pro
Sorry but your answer isn't acceptable.
This is something that needs input from Avast.
It is a function offered in avast! and should not require that we go through hoops
in order to complete a simple task of creating a recovery media.
If it doesn't work and can't be fixed, then it should be removed.


The ironic part is that when this feature was first introduced during a beta release,
it worked flawlessly.
I even created a video about this excellent and needed function.
« Last Edit: May 16, 2014, 02:25:52 PM by bob3160 »
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