Author Topic: Can't connect to internet while SecureLine is active!  (Read 13095 times)

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Offline ankit.p

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Re: Can't connect to internet while SecureLine is active!
« Reply #15 on: May 30, 2016, 01:31:41 PM »
Couple of day before I purchased the license for SecureLine. I am too disappointed, connection to vpn server .. no issue. but with secureline active, unable to access internet. I have window 10 pro 64 bit and have also log ticket with support. Let see if this can be resolved else I would ask for refund.

Offline Eddy

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Re: Can't connect to internet while SecureLine is active!
« Reply #16 on: May 30, 2016, 01:49:39 PM »
If you are connected to a vpn server, you are connected to the internet.

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Re: Can't connect to internet while SecureLine is active!
« Reply #17 on: May 30, 2016, 02:07:54 PM »
hello good day! :) had you already tried to disable avast along with secureline vpn? then try to browse website? just to make sure that the problem is with avast end.

had you as well tried to connect using another server? if you are using windows OS you could as well try to trace route and ping your ip (public ip, your own ip and your ISP ip ) .
« Last Edit: May 30, 2016, 02:19:46 PM by Avast_Scavenger »

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Re: Can't connect to internet while SecureLine is active!
« Reply #18 on: June 02, 2016, 02:11:45 PM »
it seem more than one person have the same issue, this issue is from Avast
when you use the service too much the lock your ip.
it going to look like you ISP but it is from Avast

they lock the port you are using from the server.
it is not the isp.

Offline Eddy

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Re: Can't connect to internet while SecureLine is active!
« Reply #19 on: June 02, 2016, 02:13:23 PM »
avast isn't blocking IP's or ports from users that use the VPN.