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Author Topic: My website has been blocked... This is insane!  (Read 5219 times)

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_adam

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My website has been blocked... This is insane!
« on: March 06, 2014, 12:17:32 PM »
Hello,

This forum is the last place where I'm looking for help. I did not get any support from the service of half a year - since I got avast ensure that everything will return to normal after next update.
Website link hxxp://www.piansport.com

Reports:
http://www.avgthreatlabs.com/website-safety-reports/domain/piansport.com
http://www.google.com/safebrowsing/diagnostic?site=www.piansport.com
http://sitecheck2.sucuri.net/results/piansport.com
https://safeweb.norton.com/report/show?url=www.piansport.com
https://www.virustotal.com/pl/url/09d8b5e12900a7fb24e8da230fe754d0f3ac5e8fa73535cf69b3dcdb6b74d74a/analysis/1391093800/


It's madness... Last answer from support was send 2013-06-14

>Hello,
>
>Your website was blocked because we saw a malware on your server.
>It's currently gone, so I'm unblocking your domain.
>
>Best Regards
>Jiri Sejtko


Of course nothing happend after these promises. Our customers still report that avast display a threat.
I'm unblocking after half year sounds ridiculous.

AVAST is very popular, and many people leave our shop, or didn't open any part of them. You have to understand that is hard for company financial status, and we do what we can to ensure the safety for our customers.

I don't have any more patience to write requests, ask and try to do anything. Maybe public forum can be effective...  :-\

Best regards,
Adam
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Offline Asyn

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Re: My website has been blocked... This is insane!
« Reply #1 on: March 06, 2014, 12:26:27 PM »
You can report a possible FP here: http://www.avast.com/contact-form.php
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_adam

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Re: My website has been blocked... This is insane!
« Reply #2 on: March 06, 2014, 12:27:33 PM »
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Offline Asyn

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Re: My website has been blocked... This is insane!
« Reply #3 on: March 06, 2014, 12:29:53 PM »
Quote from: _adam on March 06, 2014, 12:27:33 PM
How many time?  ???

If it didn't help, you can contact the lab directly via: virus@avast.com
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

_adam

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Re: My website has been blocked... This is insane!
« Reply #4 on: March 06, 2014, 12:40:32 PM »
Quote from: Asyn on March 06, 2014, 12:29:53 PM
If it didn't help, you can contact the lab directly via: virus@avast.com
I have exhausted methods of seeking support, believe me  ::)
I'm desperate so I'm waiting for a response from support on this forum.

Keep your common advice for someone else. Thank you.
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Offline Asyn

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Re: My website has been blocked... This is insane!
« Reply #5 on: March 06, 2014, 12:43:00 PM »
Quote from: _adam on March 06, 2014, 12:40:32 PM
Keep your common advice for someone else. Thank you.

NP, good luck.
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Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline CraigB

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Re: My website has been blocked... This is insane!
« Reply #6 on: March 06, 2014, 01:10:47 PM »
Quote from: _adam on March 06, 2014, 12:40:32 PM
Quote from: Asyn on March 06, 2014, 12:29:53 PM
If it didn't help, you can contact the lab directly via: virus@avast.com
I have exhausted methods of seeking support, believe me  ::)
I'm desperate so I'm waiting for a response from support on this forum.

Keep your common advice for someone else. Thank you.
I wonder if your exhausted methods were because of the rude attitude shown to people that are trying to help you.

I also wish you good luck, you'll need it with that attitude  ::)
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_adam

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Re: My website has been blocked... This is insane!
« Reply #7 on: March 06, 2014, 01:27:22 PM »
Quote from: craigb on March 06, 2014, 01:10:47 PM
I wonder if your exhausted methods were because of the rude attitude shown to people that are trying to help you.
I do not mean to be rude, but the response I've seen on hundreds of other sites.
Do not call a standard email adress by help, if in the first post I wrote about my long-term searching for support.

Sometimes it is helpful to reading comprehension - even if you have thousands of posts on your account ;)
Best regards, and believe in my good intentions.
Adam
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Offline CraigB

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Re: My website has been blocked... This is insane!
« Reply #8 on: March 06, 2014, 01:33:53 PM »
You should believe in Asyn's good intentions and follow his advice to contact the lab directly at virus@avast.com
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_adam

  • Guest
Re: My website has been blocked... This is insane!
« Reply #9 on: March 06, 2014, 01:53:42 PM »
Quote from: craigb on March 06, 2014, 01:33:53 PM
You should believe in Asyn's good intentions and follow his advice to contact the lab directly at virus@avast.com
http://prntscr.com/2yd3cl - without completed forms contact...
Wait... Maybe the best solution would be to write to the virus@ ... ?  ::)

Forgive me, I'm not rude - just forceless..  :-X
« Last Edit: March 06, 2014, 01:57:26 PM by _adam »
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Offline CraigB

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Re: My website has been blocked... This is insane!
« Reply #10 on: March 06, 2014, 02:02:40 PM »
Quote from: _adam on March 06, 2014, 01:53:42 PM
Wait... Maybe the best solution would be to write to the virus@ ... ?  ::)
Now you've got it :)
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Offline Para-Noid

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Re: My website has been blocked... This is insane!
« Reply #11 on: March 06, 2014, 05:17:44 PM »
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Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.

Offline polonus

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Re: My website has been blocked... This is insane!
« Reply #12 on: March 06, 2014, 06:36:01 PM »
This is the malcode uri: http://jsunpack.jeek.org/?report=d844ea6500a994225f97106199c8afbd9b570d41
= /wXw.piansport.com/index.php/wyszukiwarka/ -> unknown_html   RIPE   PL   abuse at home.pl
or similar htxp://piansport.com/index.php/wyszukiwarka/ -> http://zulu.zscaler.com/submission/show/074dad5ca9e4a91c8d9a915ca9149399-1394126419
Classification from VirusTracker: piansport dot com,79.96.170.195,dns2.home dot pl,Parked/expired,ZeuS
MalwareDomainList - domain hosts "zeus v2 trojan" - this could be historical.

polonus
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Cybersecurity is more of an attitude than anything else. Avast Evangelists.

Use NoScript, a limited user account and a virtual machine and be safe(r)!
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