Author Topic: hitFilm crash with avast anti-virus  (Read 6592 times)

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esassaman

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hitFilm crash with avast anti-virus
« on: February 03, 2014, 08:44:38 AM »
I'm running 2014.9.2013 and after installing a software application Hitfilm Express (hitfilm.com) which is actually free to download for a short while longer, crashes when attempting to load a project or set options. According to hitfilm they claim it is caused by avast anti-virus, and sure enough as soon as I uninstall avast, Hitfilm express works fine. See http://community.hitfilm.com/index.php?/topic/4519-hitfilm-2-error-when-using-avast-removing-avast-solves-the-problem/ for more details.

According to Misty Johnson  from their support department, it is avast's problem since hitfilm is, and I quote, "bug free" (LOL). She recommended I uninstall avast and install a competitor's product (one very inferior to avast). I refuse to uninstall avast due to what is clearly a bug in their application.

Maybe you can work with the developers at avast and find out why their app is crashing (the only one I have *ever* run into that has a problem specifically with avast anti-virus).

Offline JuninhoSlo

  • Avast Evangelist
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Re: hitFilm crash with avast anti-virus
« Reply #1 on: February 03, 2014, 01:45:21 PM »
Hi ;)

Add hitfilm to Avast exclusions list and report back if you still have problems and of course update  hitfilm to latest version.

picodog

  • Guest
Re: hitFilm crash with avast anti-virus
« Reply #2 on: February 04, 2014, 01:50:38 AM »
Hello, I have been having the same problem where hitfilm no longer works after installing avast. I attempted to add hitfilm to every exclusion list I could manage to find, but still no luck. I find this strange because avast gives me no notification, the program simply won't work with avast on my computer.

scrim

  • Guest
Re: hitFilm crash with avast anti-virus
« Reply #3 on: February 07, 2014, 08:26:44 PM »
Hi,
i experience the same problem over here, when ever i try to create a new project inside Hitfilm 2 Express the application crashes and asks me to send a bugreport to the developers. I was looking for a solution in their forum over there, the only possible solution i came across was to uninstall avast and use another antivirus-software.

In the same forum-thread a stuff-member named 'Ady' pointed out that they are talking with you guys over here to find a solution for the problem.

http://community.hitfilm.com/index.php?/topic/4519-hitfilm-2-error-when-using-avast-removing-avast-solves-the-problem/page-2


edit: esassaman allready posted all that stuff ... man it's late i need to sleep :D

--

JuninhoSlo, i have added Hitfilm to the exception-list but the program is still crashing. The way i added it to the list (maybe i didn't found the right one  :) ):
- Open Avast Control by clicking the TrayIcon
- Open Settings
- Open Antivirus
- Scroll down to 'Exceptions' and added the Hitfilm directory-path in there
- Click Ok


looking-forward to keep both applications,
Scrim :)
« Last Edit: February 07, 2014, 08:48:17 PM by scrim »

bezzmx

  • Guest
Re: hitFilm crash with avast anti-virus
« Reply #4 on: March 10, 2014, 01:33:42 AM »
She recommended I uninstall avast and install a competitor's product (one very inferior to avast). I refuse to uninstall avast due to what is clearly a bug in their application.

Maybe you can work with the developers at avast and find out why their app is crashing (the only one I have *ever* run into that has a problem specifically with avast anti-virus).

from the other side - avast is the only antivirus which crashes HitFilm software. i have a paid license for HitFilm Ultimate 2 and in fact it is easier to find another antivirus then an alternative to Hitfilm (in their price range). even i have a licence for avast too - my choice is HitFilm. hope both of them will work together some day.
p.s. in my case (crashes when open a project) i found a temp sollution - create a new project and then import the previous project as a composite shot. but this is not very good because it rearranges the structure of a project. but it works (at least in my case)
p.p.s. in my case - create a new project is ok. crashes only when i try to open the project.
« Last Edit: March 10, 2014, 03:25:24 AM by bezzmx »