Author Topic: Why am I getting ads if I have a paid subscription?  (Read 4506 times)

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Offline thready

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Why am I getting ads if I have a paid subscription?
« on: March 15, 2014, 09:35:45 PM »
If I have 60+ days left on my pro license, why am I getting pop up ads for Grimefighter? It just kind of turns me off from Avast if I pay and I still get ads. I am thinking about resubscribing but if this is going to keep happening then I don't know if I can put up with that.

Offline thready

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Re: Why am I getting ads if I have a paid subscription?
« Reply #1 on: March 17, 2014, 08:54:42 PM »
so... bump I guess...

Offline avast@@dvantage77.com

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Re: Why am I getting ads if I have a paid subscription?
« Reply #2 on: March 17, 2014, 10:41:46 PM »
I was also wondering what was going to be said about this. Since there is no reaction, I concur with your assessment of advertisements on pay software!

Also, the product is awesome, but MUST be custom installed to make the "perfect" install (you can change this after the fact from "Programs and Features", select avast!, select change, remove browser protection, grime fighter, and Software updater if you don't use it)

click next, and avast! will reconfigure.  Reboot when done!  This will take care of that advertisement!

Sincerely,
 
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"
 
« Last Edit: March 17, 2014, 11:41:05 PM by avast@ advantage77.com »
Sincerely,
 
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"

Offline Para-Noid

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Re: Why am I getting ads if I have a paid subscription?
« Reply #3 on: March 17, 2014, 11:30:19 PM »
These ads pop-up whenever there is a vps update.
You may complain directly to avast by using this form.
Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.

Offline thready

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Re: Why am I getting ads if I have a paid subscription?
« Reply #4 on: March 18, 2014, 08:02:26 PM »
No I'm probably just going to uninstall and get something else. There has been a thread on here for about a week with the same issue with many replies and Avast doesn't seem to want to reply or fix anything. This shows how much they care. And I have had a few false positives in the past and a few things get by so meh.

Offline kronk

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Re: Why am I getting ads if I have a paid subscription?
« Reply #5 on: March 22, 2014, 03:03:43 AM »
Agree... time to be free from this, it's a sad day when you try to update your purchased subscription to antivirus & are presented with unwanted bloatware that is pre-ticked to install if you happen to miss it. If your AV host attempts to play sneaky tricks on you through their software are you going to continue to trust them??? No thanks.
 :-\

Offline thready

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Re: Why am I getting ads if I have a paid subscription?
« Reply #6 on: March 22, 2014, 08:25:40 PM »
Just wanted to update you all that I have not received any pop up ads for anything in the last week or so. The only pop ups are updates and things that are important.

Offline soulstace

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Re: Why am I getting ads if I have a paid subscription?
« Reply #7 on: March 22, 2014, 09:07:27 PM »
I got that Grimefighter ad when I made the mistake of updating through the UI.  It installed the Grimefighter component automatically.  I was able to remove it via Windows control panel and subsequently de-selecting it during a custom install any time I upgrade.
Windows XP Pro, no realtime AV required
Security updates ported to Windows XP SP3

Offline PhyllisS

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Re: Why am I getting ads if I have a paid subscription?
« Reply #8 on: March 23, 2014, 08:08:37 PM »
 I have a paid subscription and avast will not tell me how to install it on my new computer, as the last computer crashed.  Am I just out that money now??
« Last Edit: March 25, 2014, 02:40:20 AM by PhyllisS »

Offline Lisandro

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Re: Why am I getting ads if I have a paid subscription?
« Reply #9 on: March 23, 2014, 08:12:39 PM »
You can disable update info in avast! > Settings > Update > Details > Show notification box after automatic updates.
The best things in life are free.