Author Topic: Global URL exclusion not functioning: http://www.miracleleaguear.com/  (Read 9805 times)

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Offline avast@@dvantage77.com

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We are having what we believe is a false positive for the URL: http://www.miracleleaguear.com/

I has tried many different combinations, and cannot get past this issue:

http://www.miracleleaguear.com/*
*miracleleaguear*

This is the Miracle League of Arkansas baseball website.  It is an organization that provides disabled children to play baseball regardless of ability.

I have to believe this is a false positive – I used multiple online services to scan the website and they all come back clean.

Why does URL exclusion not function?  It is added to global URL, Global  file, and web shield exclusions, and is still blocked.  This is my normal procedure to  get around a false positive, that has been submitted to the virus lab.  Any suggestions?

Sincerely,
 
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"

Sincerely,
 
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"

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Re: Global URL exclusion not functioning: http://www.miracleleaguear.com/
« Reply #1 on: March 12, 2016, 10:32:17 PM »
I see the support here is non-existent. I'm having the same issue, can't find anything but unanswered questions dating back up to 3 years of people wondering why the URL exclusion NEVER works. I've added a URL every possible way you can think of, and I still have to disable Avast in order to access it. I suppose they'll just ignore it for another 3 years though.

Online DavidR

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Re: Global URL exclusion not functioning: http://www.miracleleaguear.com/
« Reply #2 on: March 12, 2016, 11:07:33 PM »
Topics generally get a response pretty quickly, but I guess you weren't looking for responses like that.

The problem with old topics/posts is they relate to very old versions not to mention old virus definitions.

In this case it would appear that avast took corrective action in the VPS as A) the site is accessible, B) the OP didn't come back with a follow up or bump.

If you are having issues with Global exclusions, then I suggest that you create your own new topic giving more details on the problem, including what OS and avast version you are using.
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Offline Eddy

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Re: Global URL exclusion not functioning: http://www.miracleleaguear.com/
« Reply #3 on: March 12, 2016, 11:10:19 PM »
avast is currently not blocking the website.

So what is your question/problem chickenthr33 ?

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Re: Global URL exclusion not functioning: http://www.miracleleaguear.com/
« Reply #4 on: March 13, 2016, 09:26:38 AM »
The point is that it seems like Avast had to fix it on their end in order for this website to be accessed since their exclusions NEVER work, and they didn't actually respond to the support request and fix it... and still the web exclusions do not work, so it shouldn't really matter what version this was posted about, cuz they never fixed it regardless.

I have added a site every which way you can possibly spell it, with wildcards and without and I still have to completely disable Avast in order to access it. This website is not wholesome family fun so I do not want to post the URL here, but would like to know the big secret in getting this to work if in fact you are claiming Avast fixed this. I can PM you the URL if that would help but I don't see why it should matter, not sure how I can test any other blocked site since I don't know of any.

P.S. this has been going on for over a year for me, I'm finally fed up disabling it for the millionth time just to get to this one url.

Offline Eddy

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Re: Global URL exclusion not functioning: http://www.miracleleaguear.com/
« Reply #5 on: March 13, 2016, 09:42:36 AM »
The exclusion settings do work.
To me it seems either you have not properly set the exclusion(s) or the avast version you have installed is corrupted.
How did you set the exclusion(s) and where ?

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Re: Global URL exclusion not functioning: http://www.miracleleaguear.com/
« Reply #6 on: March 13, 2016, 12:39:42 PM »
I have tried the exclusions in both Web Shield Settings - Exclusions and in General settings - Exclusions - Urls. I'm not sure what else I can do.

I have tried the following url variations with none of them fixing it

http://www.domain.eu/
http://www.domain.eu/*
http://domain.eu/
http://domain.eu/*
*domain.eu*
www.domain.eu
www.domain.eu/*

Also this has been going on for over a year now, with 2 windows installations and an upgrade to Windows 10, I don't think it's a corrupt installation.
« Last Edit: March 13, 2016, 12:41:36 PM by chickenthr33 »

Offline igor

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Re: Global URL exclusion not functioning: http://www.miracleleaguear.com/
« Reply #7 on: March 13, 2016, 01:01:31 PM »
Please post a screenshot of the detection toaster.

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Re: Global URL exclusion not functioning: http://www.miracleleaguear.com/
« Reply #8 on: March 13, 2016, 03:45:49 PM »
@ chickenthr33 & igor

No alert here on that site.
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Offline Eddy

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Re: Global URL exclusion not functioning: http://www.miracleleaguear.com/
« Reply #9 on: March 13, 2016, 03:50:25 PM »
It is for another website.
See the OP's first post.
And there is also this :
Quote
This website is not wholesome family fun so I do not want to post the URL here

Offline bob3160

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Re: Global URL exclusion not functioning: http://www.miracleleaguear.com/
« Reply #10 on: March 13, 2016, 03:56:44 PM »
He can always use Customer Support to report the problem:
http://support.avast.com/support/tickets/new
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Re: Global URL exclusion not functioning: http://www.miracleleaguear.com/
« Reply #11 on: March 13, 2016, 04:13:27 PM »
It is for another website.
See the OP's first post.
And there is also this :
Quote
This website is not wholesome family fun so I do not want to post the URL here

Eddy - chickenthr33 is not the OP and this is continuing a two year old topic.
But there is little point in giving exclusion examples that can't be tested.

But simply testing the -http://www.domain.eu/* domain in the Global Exclusions URLs tab the site isn't displayed it seems to hang. If I enter the -http://www.domain.eu/* in the Web Shield exclusions then the page displays. But is it a bit pointless testing a good site to prove or disprove an exclusion works.
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Re: Global URL exclusion not functioning: http://www.miracleleaguear.com/
« Reply #12 on: March 13, 2016, 07:45:46 PM »
I mean I'm sorry I opened an old thread (that never received a response), I just felt it was the same problem, and without mentioning a site that I'm sure I will get nothing but flak for posting here I was hoping somebody would know what the problem is. At this point I don't care anymore, I'm posting a screenshot of my exclusions, if you want to test it I assure you, there is absolutely nothing wrong with this website assuming you have adblockplus or Ublock Origin and don't click random ads.

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Re: Global URL exclusion not functioning: http://www.miracleleaguear.com/
« Reply #13 on: March 13, 2016, 09:24:00 PM »
The problem appears to be that with the URL:Mal notification is that either the domain or IP address is on a banned list (not because of its content).

Having set a global exclusion, stopped and restarted the web shield, I got to the site without an alert, but come across other issues unrelated to avast.

This domain redirects to another one (attached image2), so it looks like there are more issues than simply avast (image3), the site looks like it is shut down.

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Re: Global URL exclusion not functioning: http://www.miracleleaguear.com/
« Reply #14 on: March 13, 2016, 10:38:39 PM »
Could you tell me exactly which URL you added because I don't see any change even if I add both domains (ifirstrowus and ifirstrow) to BOTH exclusion lists (why is there even 2 URL exclusion lists int he first place?). Also I don't have any issue with that redirect you are getting as soon as I disable Avast. (that's your ISP or browser censoring you).