Author Topic: Win7 User profile service failed the logon. User profile cannot be loaded.  (Read 23240 times)

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Offline Busymama62

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This is the response it gave...
The type of the file system is NFTS>
Cannot lock the current drive.

Chkdsk cannot run because the volume is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts? <Y/N>
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Offline essexboy

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Select yes and then reboot the computer

Offline Busymama62

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Thank you!  Going to show more of my ignorance here, of course part of it is I don't want to mess up.  I choose yes so now how do I restart from Command Prompt?
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Offline essexboy

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Once you have pressed yes then type exit
Once done reboot using the power key :)

Offline Busymama62

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Anything I should watch for while it does the disk ck or just let it do its thing?  So far it is on stage 3 of 6 and I guess everything is showing ok right now.
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Offline essexboy

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Yes just let it do its thing, and let it reboot on completion.  Let me know if it allows access, if not we will look at something else

Offline Busymama62

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Nope did not allow access.  Still getting the message The User Profile Services service failed the logon.  User profile cannot be loaded.
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Offline essexboy

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OK moving on.. 

At the command prompt type the following :

net user administrator /active:yes

Then try a reboot and you should be offered an additional Admin account.
Log in using that

Let me know if that works

Offline Busymama62

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I now have an administrator account.  Now to just figure out how to access her photos and data in the original account.  Thank you so much!
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Offline essexboy

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OK what you need to do now is create a normal administrator account (you are using the hidden system one at the moment)
Details here http://www.bleepingcomputer.com/tutorials/create-new-user-account-in-windows-vista-7/

Then once the new account has been created copy all the old user data to this one.  http://support.microsoft.com/kb/811151

You may need to take ownership, if so let me know and I will give a reg tweak to enable that by a right click option

Offline Busymama62

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New Administrator account created.  I have not been asked to set a password yet.  As far as copying the data,  when I go to User Accounts my  only choices are Create a password for your account, Change your picture, Change your account name, Change  your account type, Manage another account and Change User Account Control settings. On the left hand side of the window is Control Panel Home, Manage your credentials, Create a password rest disk, Link online IDs, Configure advanced user profile properties and Change my environment variables.

As the following instructs state to use the Advanced tab, I do not see an Advanced tab.
Create a new user profile on the domain computer

    Log on as the Administrator or as a user with administrator credentials.
    Click Start, and then click Control Panel.
    Click User Accounts.
    Click the Advanced tab, and then click Advanced.
    In the left pane, click the Users folder.
    On the Action menu, click New User.
    Enter the appropriate user information, and then click Create.

As the following instructions state, there is not a Pick a task.
Create a new user profile on the workgroup computer

    Log on as the Administrator or as a user with administrator credentials.
    Click Start, and then click Control Panel.
    Click User Accounts.
    Under Pick a task, click Create a new account.
    Type a name for the user information, and then click Next.
    Click an account type, and then click Create Account.

Thank you!
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Offline Busymama62

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Would the difference be that the operation system is Windows 7 not XP?
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Offline essexboy

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My apologies I am sure I got the windows 7 steps  :-[

As you now have the new admin account



http://windows.microsoft.com/en-us/windows/fix-corrupted-user-profile#1TC=windows-7

Offline Busymama62

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Thank you!  So far so good.  I do have a question the instructions say

Select all of the files and folders in this folder, except the following files:

    Ntuser.dat

    Ntuser.dat.log

    Ntuser.ini

I do not see those listed at all.  Do I need to open each folder and move things individually or can I just highlight the 12 folders and transfer that way?  The names of the folders are...AppData, Desktop, Downloads, Favorites, Links, My Documents, My Music, My Pictures, My Videos, Saved Games, Searches and Tracing.

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Offline essexboy

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Select them all and when it gets to these files :

Ntuser.dat
Ntuser.dat.log
Ntuser.ini


 it will ask whether you want to overwrite, answer NO.  As those files are the cause of the problem