Hi,
You have download & run
Malwarebytes Anti-Malware (MBAM) version 1.75. I would like you to download latest
MBAM verion 2.0 with ARK and PUP settings and preform re-scan.
Then, run FRST tool to target any remnants:
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MBAM2 Threat Scan--- ---
Please download
Malwarebytes Anti-Malware ver. 2.0 and install the application.
Double-click on
mbam-setup.exe and follow the prompts to install the program. Upon installation, click
FinishNote: A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish..
On the first launch, you'll get an "
Update" notification. Click the '
Update Now >>' link or button to complete update.
• Configure the scanner. On the
Settings tab,
Detection and Protection adjust the following options:
- subtab Detection Options, tick the box 'Scan for rootkits'.
- subtab Non-Malware Protection, for PUP detections, from 'Warn user abaut detecion' select 'Threat detections as malware'.• Preform the Scan. Click on the
Scan tab, then click on
Scan Now >> for
Threat Scan.
If an update is available, click the '
Update Now' button, then continue to
Scan.
Note: only with some infections, you may see this message box 'Could not load DDA driver'
In this case, click 'Yes' to this message, to allow the driver to load after a restart.
Allow the computer to restart. Continue with the rest of these instructions.When the scan is complete, click
Apply Actions.
Wait for the prompt to restart the computer to appear, then click on
Yes.• Post the logs. Click on the
History tab >
Application Logs. Double click on the
Scan Log which shows the
date and time of just performed scan.
- Click Export button at the bottom, and then select the 'Text file (*.txt)'
- In the Save File dialog box which appears, click on Desktop.
- In the File name: box type "mbam" (without quotes) for your scan log name and click Save.
- A message box "Your file has been successfully exported" should appear, click Ok and close the windows.Please attach the exported/saved log named as
mbam.txt to your next reply.
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FRST Scan--- ---
Please download
Farbar Recovery Scan Tool (
) by
Farbar and save it to your desktop.
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version. - Double-click to run it. When the tool opens click Yes to disclaimer.
- Press Scan button.
- It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
- The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
