Author Topic: Reporting false positive failure  (Read 902 times)

0 Members and 1 Guest are viewing this topic.

Offline Yorzua

  • Newbie
  • *
  • Posts: 1
Reporting false positive failure
« on: April 01, 2014, 04:22:51 PM »
Good afternoon Avast tech support Team,

I would like to report a failure in Avast! Free antivirus software.
I am using the software Safescan Time Attendance within my free version of Avast! and since few days now, the "TimeAttendant.exe" is being reported as a threat.

I am trying to setup it as false positive from the red pop up window but no reaction from Avast!.
The only solution i have is to manually setup the installation folder for the software Safescan Time Attendance as an exclusion and still not being able to use it.

I contacted the company and they are waiting since more than a week now a solution to the ticket they raised with you guys.

Any help on this would be much appreciated.

Thank you in advance.

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37005
Re: Reporting false positive failure
« Reply #1 on: April 01, 2014, 05:03:17 PM »
You can report it using one of these options......you may add a link to this topic in case they reply here


You can upload files and report issues to avast  here : http://www.avast.com/contact-form.php  (select subject according to Your case)

You can use mail
send to virus@avast.com in a password protected zip file
mail subject:  False Positive / undetected sample (select subject according to your case)
zip password:  infected

or you can send files from avast chest
how to use the chest.    http://www.avast.com/faq.php?article=AVKB21