I'm having a problem with the EasyPass Password Generator function. A site requires A-Z, a-z, 0-9, and special characters. When I select all of those options in the generator (either stand-alone or in a browser) it only provides 0-9. If I deselect 0-9 it produces A-Z, a-z, and special characters. Any ideas?
I attempted to open a ticket but got an automated email to call the support line. The first person I talked to told me she could only support the anti-virus, not the add-on programs. I called back and got another agent who agreed to help me. She remoted into my computer and proceeded to run some tools which she used to "prove to me" that my computer was bloated and that it was not her fault that the avast app was not working as advertised. She attempted to transfer me to "an engineer" who would fix my PC and only charge me $179/year. She never wanted to go back to my original issue and deal with the generator functionality.
I've been a satisfied user of the free anti-virus for years and thought I'd go paid version for the additional functionality but if this is the way Avast wants to treat subscribers I think I'll have to move on to another platform.