Author Topic: Program Update Not Working?  (Read 2490 times)

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Offline The Sniggler

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Program Update Not Working?
« on: April 20, 2014, 04:18:52 PM »
Tried to update to the new Avast version from within Avast via Settings/Update. Didn't work.
Was able to update by downloading the new driver and installing over the older version. Has anyone experienced this?
« Last Edit: April 20, 2014, 04:20:43 PM by The Sniggler »

Offline DavidR

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Re: Program Update Not Working?
« Reply #1 on: April 20, 2014, 04:52:04 PM »
What avast program version did you have when trying to update (9.0.2016, etc.) ?

Why didn't it work, e.g. what errors did you get ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline The Sniggler

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Re: Program Update Not Working?
« Reply #2 on: April 20, 2014, 11:05:31 PM »
2014 90 2016
No error messages, nothing happened at all.

Same thing on my XP machine.
« Last Edit: April 20, 2014, 11:07:40 PM by The Sniggler »

Offline DavidR

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Re: Program Update Not Working?
« Reply #3 on: April 21, 2014, 12:24:22 AM »
Do you have a firewall, if so what is it ?
Doest it allow instup.exe internet connection ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline The Sniggler

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Re: Program Update Not Working?
« Reply #4 on: April 21, 2014, 12:57:31 AM »
Online Armor.
No issues with any other programs.

What should I look for in Online Armor?

Offline DavidR

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Re: Program Update Not Working?
« Reply #5 on: April 21, 2014, 01:19:00 AM »
The file asked if it allowed instup.exe (location C:\Program Files\AVAST Software\Avast\Setup), which handles the avast update/install process.

If it does allow it, delete the entry for it in online armor and it should ask to connect allow it.

If that doesn't work then try an avast repair:
- repair of avast:
XP - Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and select Repair, click next and follow.

Vista, win7 or later - Control Panel, Programs & Features, uninstall a program, select 'avast! Anti-Virus,' click the Uninstall/Change and select Repair, click next and follow.

You may need to reboot after the repair.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security