need helpwith a refund!!

[REDACTED]

I submitted a ticket on April 2, 2014 requesting a refund for the Avast product which was ordered by mistake.  I have not heard anything at all from anyone.  When I called for support, I was told to "just continue to wait...we cannot help over the phone".  When can I expect my refund?  I find it just terrible that I cannot call and talk to a person who can assist me!

[Eddy]

Where did you bought the product?
What product exactly is it what you are talking about?
Why do you want a refund?

Ofcourse you can call avast directly and talk to them.
The number is listed in the Tjech phonebook.