GrimeFighter does not work WIN 8. WE WILL NOT REFUND MONEY

[Adam Riley]

Good morning,

Thank you Michael for your email flagging this issue.

Pamela011, please could I ask you to email me directly with reference to your experience and I will most certainly assist you.  If you could possibly include the email address and phone number used/given during your call to the call center it will allow me to find the call recording and we can establish exactly what went wrong.

Many thanks and I look forward to hearing from you,
Adam

Pam, I have emailed Riley about your issue with a link to this thread.

[Michael (alan1998)]

Thank you Riley for responding. I am glad you came. Hopefully these 3rd party "Scams" can be resolved quickly.

[Pamela011]

I'm still not convinced it was a third party as they never said they weren't from Avast and it was the Avast phone number, though now I'm so confused I don't know what to think. I'll be so curious to see if it truly was a third party or if it was Avast...

Riley, I sent the info you requested along with an attachment of a very long letter I wrote detailing the events. (Was two full pages! So sorry!! Guess I had a lot to get off my chest. If you don't actually read it, just pretend ya did. lol) If you feel at all uncomfortable with downloading the attached letter, (in honesty, I would), please don't hesitate to let me know and I'll copy and paste the letter into an email to you.

Thanks again, Michael, for your assistance in this matter! It's truly very appreciated!

[Michael (alan1998)]

I never mind helping people who have fallen victim. I believe it was 3rd Party. Riley would know for sure if you included a Phone Number.

Riley, I sent the info you requested along with an attachment of a very long letter I wrote detailing the events. (Was two full pages! So sorry!! Guess I had a lot to get off my chest. If you don't actually read it, just pretend ya did. lol) If you feel at all uncomfortable with downloading the attached letter, (in honesty, I would), please don't hesitate to let me know and I'll copy and paste the letter into an email to you.

The more detail you can provide, the better. Don't feel bad. Riley, just to confirm you do deal with 3rd Party issues + GrimeFighter right?

[schmidthouse]

Thank you Riley for responding. I am glad you came. Hopefully these 3rd party "Scams" can be resolved quickly.

+1

[Pamela011]

As promised, I'm writing to let you know how it developed. First of all, my faith in Avast has been restored! I am again a happy customer of Avast! Mr. Riley not only apologized for the treatment that I received, but also offered to refund the $299. He also mentioned that I could get a refund of the $179 as well if I would like, but I go back and forth on that one and will, I am confident, decline the offer and settle for the refund of 299. My son, even though his computer is now doing a few things it's never done before the cleaning and his Grime Fighter still does not work, his computer did get a cleaning, and for this I should pay. If I were to accept the 179 refund, I know myself well enough to realize that I wouldn't feel quite right about it.

I will eventually ask for the 29.95 back as well for the Grime Fighter that I purchased for his computer but still does not work, but I'm still waiting to see if a computer tech can somehow get it to work. It's a great product, I think, if it would just work...

I do still have some issues with my computer after the tech worked on it: my computer continues to post a full page message informing that I've lost connection to the page I was on, whether it's Netflix, Safeway.com, etc etc.  It's the same error that the tech got over and over right before my computer stopped working all together. (My computer now works, btw, thanks to a great Tech guy.) I never had this message before he worked on my computer via remote access, but now get it constantly which is a true pain. I also now get pages, sometimes up to 3 or 4 at a time, of redirects. Anyway, this, I think, I will just have to live with now and get used to. However, I am still very pleased with Mr. Riley's response as well as the refund of $299.

Thank you again, Michael! Had it not been for you, Mr. Riley would never have even looked into this for me and I would still be a very upset Avast customer. Again, and pardon my redundancy, I am really very pleased with the outcome. 

PS I still don't know if it was a third-party or Avast, but at this point, I guess it really doesn't matter.

[Davidek]

Hello Pamela,

Are you able to provide any details about why GrimeFighter is not working?  I am glad the issue with your refund was resolved and would like to get GrimeFighter actually working for you as it should.

Many thanks,

David

[Pamela011]

Hi David,

I'm not a computer literate person, but I shall try to explain it: The Grime Fighter has been downloaded and it gets as far as telling me it has 21 issues it needs to address. Then it sedates the computer, but after the computer is sedated, a blue screen appears informing that I have no connection, and to try either an ethernet, (don't know what that is), or I think the other option it gives is a wi-fi connection, (which it already has). But one thing is sure, it appears that it loses connection right after the sedation.

I would really love to have it working on my son's computer as I do think it a good product to have. If a tech wishes to have remote access again to try to figure it out, I'm ok with it. Whatever it takes to get it running...

Thanks,
Pamela

[Fergie]

I have installed GrimeFighter and I thought I ran it through the scan - (I did read the tutorial)  - it went throught the "sedation" and all these little geeks appeared to tell me what was happening......it rebooted and then I got a message I never got before....I just let it go . This morning when I turned on the computer - same message something about a file not found? I then did the broswer clean up and was told to either chose BING or Yahoo for my HOME PAGE...I DON"T WANT either of those....so now what?
Tank you for any info...

[Pamela011]

I have yet another update... I just now decided to peruse the forum to see if anyone else was having the same problem with Grime Fighter as I, and was shocked to read the same theme over and over: Many people purchased Grime Fighter, had issues only to be told that for $179 the issues could be resolved. I don't know what to say... I'm shocked, bewildered, and now considering asking for the additional 179 back on top of the 299. When a multitude of people are informed that an additional $179 purchase is necessary to get the problem resolved, I begin to smell a rat. I could be totally wrong and perhaps it is a coincidence, and I would love to think that it is nothing more than a coincidence, but something just isn't right about this... I'll sit on it for awhile. I always like to side on "people are inherently good and wouldn't try to take advantage", but I don't know...

One thing is certain, I should have gone to the forum before calling... I think one can get better help here, in my humble opinion, AND not be asked to fork over so much money for said help. Oh well, I'll know for next time should I have another issue, (and hopefully I won't).

[schmidthouse]

One thing is certain, I should have gone to the forum before calling... I think one can get better help here, in my humble opinion, AND not be asked to fork over so much money for said help. Oh well, I'll know for next time should I have another issue, (and hopefully I won't).

Yes, you will be hard pressed to find any support/confidence in the "3rd. Party" support Avast has contracted to act as their support service.
The Avast Forum and Sub-Forums are well known for user support by other users.
Most all the support help on the forum are volunteers and everyday users of Avast for long time.\
If you review the forums there will be many post of Bad experiences with the "3rd. Party" support services, and the concern remains.

Edit:

[Michael (alan1998)]

Thank you again, Michael! Had it not been for you, Mr. Riley would never have even looked into this for me and I would still be a very upset Avast customer. Again, and pardon my redundancy, I am really very pleased with the outcome. 

Glad I could help! Come calling again if you need more!

[Davidek]

Hi Pamela,

We do sometimes have a problem with GrimeFighter when people are using wi-fi connections.  The way around that is to plug your PC in directly to your router using a cable.  It is referred to either as an ethernet or lan cable.  You mentioned you have a good tech person so maybe they could help you with that.  Once you do that, you can also restart your router and then GrimeFighter should detect that you are no longer on wi-fi and should work.

My colleague Adam will be contacting you directly about your question/comment regarding total support.

Thanks,

David

[Eddy]

Fergie, your problem has nothing to do with this thread.
Please start your own.

[Pamela011]

Thank you, David, for your response, but Adam sent in a refund request for the non-working Grime Fighter, which, as much as I just really wanted for it to work, was probably for the best. I was getting frustrated, as were the techs, I'm sure, who were trying to get it to work. When and if the product is ever improved, I may try again... or I may just stick with JUST the anti-virus program, (which is what I should have done to avoid all of this... hind sight is 20/20). In fact, I've gotten a refund on just about everything except for the one Grime Fighter that does work as well as the yearly sub for the anti-virus. Adam Riley has more than made up for my initial bad experience with his graciousness and willingness to listen. As was mentioned in a previous posting, my faith is Avast has been restored.

I won't be posting again as I think we are now officially done, but I do want to say thank you for all who have helped. It's people such as yourselves who remind me that Avast is a good product (the anti-virus), with good support such as Adam, David, Michael, Schmidthouse (sp?), etc. As was mentioned in a previous posting, if ever I run into trouble again, I will come to this forum rather than phone for help.

Kind Regards,
Pamela