Author Topic: GrimeFighter does not work WIN 8. WE WILL NOT REFUND MONEY  (Read 15528 times)

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Offline Michael (alan1998)

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Re: GrimeFighter does not work WIN 8. WE WILL NOT REFUND MONEY
« Reply #30 on: May 13, 2014, 07:02:50 PM »
I don't work for avast. But David and Riley do. I am a volunteer.

Again, come back if you need any more help :)
*Volunteer*.
Tier I SOC Analyst; Threat Hunter; Digital Forensics (no cert); HTB Competitor; Pentester (no cert).

4th Year BCS Student.

Offline Finn Z.

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GrimeFighter does not work and no response from support !!
« Reply #31 on: May 31, 2015, 05:18:45 AM »
To Adam Riley.


Could you please do something with my problems at GrimeFighter ??

Her you have the info I send, after first having send the same in danish, with a response very quickly saying, that I had to send in english ... since then I get no response:


-----------------------------------------------------------------------------
To whom this may concern,
and are in a position to decide next step.



If you only are able to help costumers, if they don't write in danish,
could you then please explain to me:
How can you  then send me my order receipt in danish ??
How can you run my products in danish ??

Beside that no one have told me, where your experts are located, so why
shouldn't I write in danish.
Maybe your informations to costumers could need an update.
If maybe you have an office in Denmark to connect with danish costumers,
why can't we then have a costumer service here as well ??



To my problems:

1.
This problem is, that your program 'Grime Fighter' are able to search my computer for failures,
but when it comes to fix these, with help from you 'expert team', I get a message saying:
"There seems to be problems with your internet connection, please connect with a cable to sort out this problem."

But I am already using a direct cable connection, and I am using a 30/30 GB fiber connection, so if this should not be good enough for you to work, then I don't see, how you can help others.

2.
Your program claims, that my router is open for traffic to my computer from the internet,
and you want me to trouble shoot my router.

I am not using my wireless router at the moment, so I can't see, how you can come to such a result ??

3,
When I try to play with on that trouble shooting, your experts finds a lot of wireless routers in my neighbourhood, but they don't find mine.
How come they don't find my router, when they tell me, they can see, I have a safety problem ??

If I am connected to the internet, and they don't find my router, why doesn't that tell these experts, that I might be connected in another way ??


4.
All of this have now done, that I don't want to use your expertise any longer, because I am not very convinced, that you know, what you are doing, so please tell me:
What do I have to do, to get my payment from the 12, of may back ??

I can't find 'GrimeFighter' anywhere on my computer, beside inside 'Avast Internet Security', and under that there are no place to uninstall, and neither are there under my map 'Avast' in the main journal, so:
How do I uninstall Avast GrimeFighter again ??



I would actually prefer to cut the connection to you all the way, but I have so far been satisfied with your program 'Avast Internet Security' ... so that will continue from my side ... but I am really not impressed of the way, you in such a short time have been able to mess up so much.

Everything about problems with 'GrimeFighter' is kept very secret


Here you have the informations of mine and yours agreement:

Order-id: 9872502062
Order date: 12. may 2015
Product SKU-nr.: GMF-00-001-12-MR
Product name: Avast GrimeFighter - 1 PC, 1 year
Amount ordered: 1
Price: 239,20  DKK


Subtotal: 289,20 DKK
Sale: -50,00 DKK
Tax: 59,80 DKK
Total price: 299,00 DKK




I am sorry, it has come to this, but I am not confident with your handling of my computer, so I expect you to return my payment to my account, since I have only used this product since the 13. of may 2015.

Please consider, that I am an elder man at 62, without the great experience in computers, I just use them, I don't fix things in them ... that has to be up to other people.



Have a great weekend, even though it now is weekend, and you might see this later,
greetings from a frustrated elderly, but not yet burned out, man from Denmark, who hope,
you can sit yourself in my situation in these much to IT controlled times.

Finn Zeigermann
Esbjerg N
Denmark

-------------------------------------------------------------

Therefor I would like to have you, Adam Riley, to speed up the process,
so I can get my refund back on my account soon ... please.



Offline Eddy

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Re: GrimeFighter does not work WIN 8. WE WILL NOT REFUND MONEY
« Reply #32 on: May 31, 2015, 10:12:25 AM »
First of all, it is not smart to post in a thread that is not posted in for about a year.
You should have started your own.


Quote
How can you  then send me my order receipt in danish ??
avast didn't send it to you. That was Nexway or Digital River. They handle payments for avast.
Quote
How can you run my products in danish ??
avast is using a tool to translate their software to other languages.
Quote
Beside that no one have told me, where your experts are located, so why shouldn't I write in danish.
It doesn't matter where someone is located to give support. Don't forget the internet is worldwide. You can see the supported languages on the ticket page. (left top corner)

1]
GrimeFighter is not compatible with all hardware. avast is constantly working on adding more hardware support.

2]
It doesn't matter if you use WiFi or Cable, the router can still be accessible from the outside.

3]
No net work found and no router found are two different things.

4]
As has been explained really a lot of times already, you need to submit a ticket.

Offline Finn Z.

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Re: GrimeFighter does not work WIN 8. WE WILL NOT REFUND MONEY
« Reply #33 on: May 31, 2015, 05:12:49 PM »
I have already send this to 'Digital River' through a 'Submit a ticket' ... nothing happens ...  :'(

... Ticket ID: #YEJ-304-70335 ...


Sorry I used an old tread, please bare over with me, I am a 62 year old guy, who are not that used to use forums.

I just found this tread during another answer.


Finn Z. - Esbjerg, Denmark.


Offline Eddy

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Re: GrimeFighter does not work WIN 8. WE WILL NOT REFUND MONEY
« Reply #34 on: May 31, 2015, 05:48:24 PM »
You need to send a support ticket to avast.
https://support.avast.com/

Offline Finn Z.

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Re: GrimeFighter does not work WIN 8. WE WILL NOT REFUND MONEY
« Reply #35 on: May 31, 2015, 06:22:02 PM »
I try to explain again.


I have already send this to Avast through this site:

- https://support.avast.com/Tickets/Ticket/View/YEJ-304-70335
- Submit a ticket support
- Paid subscription
- Avast for personal Computers
- Windows PC
- Avast Customers Service
- Refund request
- Filled out request form & send


From this I have heard nothing until now.