Hi Igor,
Thank you for responding. I've been offline and just back now. It was in January of this year. I believe the 12th and I never asked for cancellation. I asked for auto renewal to be cancelled and it was. Then last week, I started getting errors about license banned or invalid, so it makes no sense of a supposed cancellation two days after I bought it in January.
I received the same email response from tech support and I told them the same thing. It is almost August now and I never asked to be cancelled.