Author Topic: AVAST Premier - HTMLayout.dll cannot be loaded......  (Read 14423 times)

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1Merlin

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AVAST Premier - HTMLayout.dll cannot be loaded......
« on: May 05, 2014, 07:00:48 PM »
Have been using AVAST Premier Free ver for ~10 days running Windows 8. Then avast failed to load and when I attempt to start via icon shows ..

HTMLayout.dll cannot be loaded to properly start GUI.  Therefore process cannot continue.

I have run MS Safety Scanner with nothing found.
Ad-Aware Virus full scan - nothing found.
LavaSoft Reg Cleaner - shows one Uninstall entry (tried to uninstall AVAST several times - will not uninstall - gives same message (HTMLayout.dll cannot be loaded to properly start GUI.  Therefore process cannot continue. ))

Have followed the following directions from previous avast forum post...

Step 1: Browse to the c:\Program Files\Avast Software\Avast\Setup
Step 2: Copy the HTMLayout.dll
Step 3: Browse to the c:\Windows\System
Step 4: Paste the HTMLayout.dll into this directory.
[/quote]

with no positive results - also tried copying HTMLayout.dll (as found in Windows Program file (Avast program) and pasting to System, System32 and SysWOW64 folders) with no results noted.

Windows Updated (set to automatic update) installed several updates in the past week including one to 8.1 - also includes MS Office 2013 update and IE 11 for 64 bit system.
Computer is MSI GT70

Offline Eddy

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #1 on: May 05, 2014, 07:11:19 PM »
Try a repair of avast and let us know if that solved it.

schteeb

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #2 on: May 05, 2014, 07:41:19 PM »
I have the same problem with AVAST free, now i cant even do a fresh install this is really frustrating

Offline Eddy

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #3 on: May 05, 2014, 07:44:36 PM »
schteeb, try the repair.

1Merlin

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #4 on: May 05, 2014, 08:56:49 PM »
Try a repair of avast and let us know if that solved it.

Programs and Features will not allow a repair.  When I click on repair/uninstall the same error message pops up. (HTMLayout.dll etc etc)

Offline Eddy

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1Merlin

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #6 on: May 05, 2014, 10:21:55 PM »
I inadvertently posted this reply in the wrong (but similar) thread.  My apologies.

Thank You Eddy.

The uninstall went perfectly with both programs used as you directed. The ck of the Device manager shows nothing more of the Avast program. I downloaded another copy of the avast premier...and when I attempt to (re)install I still get the same error message.

Making progress but still not quite there....

schteeb

  • Guest
Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #7 on: May 06, 2014, 06:36:40 AM »
Ive already tried a repair still no difference

plsrepli

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #8 on: May 06, 2014, 10:59:46 AM »
Run the following commands to verify there is no system component store corruption (from an elevated command prompt):

sfc /scannow

if errors or corruption are reported by sfc /scannow, run this subsequent command to attempt a fix:

Dism /Online /Cleanup-Image /RestoreHealth



1Merlin

  • Guest
Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #9 on: May 06, 2014, 03:38:48 PM »
"Windows Resource Protection did not find any integrity violations."

plsrepli

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #10 on: May 06, 2014, 04:14:30 PM »
GT70? Which one? The one I checked had unique BIOS updates for Win 7 and Win 8. All the latest 8.1 drivers installed? This is not an Avast issue IMHO. I assume you are trying to download and install the latest Avast version?

1Merlin

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #11 on: May 06, 2014, 04:29:22 PM »
I downloaded and installed a copy of avast premier on the laptop the day I bought it and all worked fine for ~30 days.  At some point around 4 days ago avast premier "quit" running and I could neither start, repair or delete it.  Based on info I received in this thread I have now successful deleted the program but still am unable to get either the internet or standalone avast premier download to install.

I have followed all suggestions I have received here as closely as my abilities allow.....

Still the same ..... HTMLayout.dll cannot be loaded...... error message.

Offline bob3160

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #12 on: May 06, 2014, 04:51:20 PM »
Did you use the removal tool as advised ??? Did you reboot your system prior to
attempting to install avast! Premier again ???
Do you have a license to register avast! Premier ??? 
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

1Merlin

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #13 on: May 06, 2014, 05:11:11 PM »
I have used the removal tool several times along with a reboot after use.  Have now also downloaded yet another virus program (360 Safe Global) which found 2 trogan.Generic and 2 HEUR/malware - all in the NetCache.  These were quarantined with no apparent effect on the problem.

I have also now ran a Registry Cleaner (RegServe) several times.  It does show a recurring  File/Path References result which shows to be fixed but reoccurs every time I run the cleaner.

Lavasoft Registry Tuner shows an Application Paths problem and an Uninstall Entries problem - which also show to be fixed when I run the program, but return as before, each time I run the program...

thekochs

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #14 on: May 06, 2014, 05:14:12 PM »
all worked fine for ~30 days
found 2 trogan.Generic and 2 HEUR/malware
Hmmmmm............I'd run MalwareBytes v2 Scanner and see what it finds.
The scanner & removal is free: https://www.malwarebytes.org/premium/   ....only costs $$ to have the active protection....which works well with avast.

In fact you may want to look here: http://forum.avast.com/index.php?topic=53253.0
« Last Edit: May 06, 2014, 05:16:56 PM by thekochs »