Author Topic: AVAST Premier - HTMLayout.dll cannot be loaded......  (Read 15521 times)

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Offline bob3160

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #15 on: May 06, 2014, 05:15:52 PM »
Sorry but one click fixes very often cause more harm than good.
If you run them on a regular basis, this may very well be the reason for your current problem.
If you're using Windows 8, you can always do a non destructive repair.
You'll at least keep all of your personal information.
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1Merlin

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #16 on: May 06, 2014, 05:30:46 PM »
I have never done anything but run avast  prior to having this problem..... I have run avast on a number of my previous laptops - probably my last 8 or 10 - and have only had a single problem with install which the avast help line took care of. 

Within the last week, to replace the Free avast versions, I have loaded avast premier on 2 computers and bought a 3 computer license.When I attempted to get help this time with my current problem(s) - on both mine and my wife's laptop which I finally got installed with the help of a friend - I was ( quite rudely) told that I could either purchase a 179.00 "help package/program" or format my computer.

I very much like avast and hope to resolve this without having to format my new laptop or spend 179.00 on what appears (to me) to be a problem that the "company" could/would assist me with.

The kind and knowledgeable people on this forum are my "last resort" prior to either taking the laptop to a real pro or just getting pissed and moving on the something else...  :)

However, I am still optimistic.....

plsrepli

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #17 on: May 06, 2014, 05:33:21 PM »
Quote
downloaded and installed a copy of avast premier on the laptop the day I bought it and all worked fine for ~30 days.
This should have been included in your first post. What OS was it running when you bought it? Did you upgrade to 8.1 afterwards. Again, have you updated all drivers to 8.1?

1Merlin

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #18 on: May 06, 2014, 05:42:15 PM »
My apologies.   I thought I had included that in my first post.


Have been using AVAST Premier Free ver for ~10 days running Windows 8. Then avast failed to load and when I attempt to start via icon shows ..


Windows Updated (set to automatic update) installed several updates in the past week including one to 8.1 - also includes MS Office 2013 update and IE 11 for 64 bit system.
Computer is MSI GT70

Offline bob3160

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #19 on: May 06, 2014, 06:11:04 PM »
At this point it looks like you'll need to purchase a license if you intend to continue to use avast! Premier.
Or, totally remove Premiere, reboot and then install the free version of avast!.
You'll find instructions at: https://docs.google.com/document/d/1FK7_hIshn-nWProkhBEH2rfslmFZJijKF2R6-EGzPyw/edit
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1Merlin

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #20 on: May 06, 2014, 06:15:21 PM »
Love to do that Bob.... but.  Even after all of the previous free avast version has been deleted when I try to install a new avast download (both stand alone and internet versions) the same error message appears stating..... HTMLayout.dll cannot be loaded.

Offline bob3160

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #21 on: May 06, 2014, 06:20:58 PM »
Love to do that Bob.... but.  Even after all of the previous free avast version has been deleted when I try to install a new avast download (both stand alone and internet versions) the same error message appears stating..... HTMLayout.dll cannot be loaded.
Reported to a Moderator. Let's see if Avast has an answer for you. :)
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

schteeb

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #22 on: May 07, 2014, 12:38:11 AM »
Still have same problem with free... i uninstalled everything, now trying to install with installers and still same problem

Offline Eddy

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #23 on: May 07, 2014, 02:16:34 AM »
Update windows with all released updates first.
Delete ALL (previousely) installed av's/malware scanners
Clean your system thorougly
Perform a real clean install of avast.

The real problem is something you have currently on your system.

Tredo

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #24 on: May 13, 2014, 04:10:10 PM »
I have been using avast for years, I recommend it to most of my friends and even put it on my parents computer. I recently purchased a new laptop with Windows 8.1, deleted the default Norton crap that comes on computers and installed Avast Pro, with license, so its a paid version of the software. Was running great.... then....

After Windows 8.1 did a "features" update, I had already turned off the windows update due to this being my 3rd attempt at getting avast to run on this machine without the htmllayout.dll error. Yes, I reset the computer back to factory specs each time. This is a brand new system out of the box so I had nothing to loose.

This is not an Avast issue, this is a windows issue somewhere. I have been monitoring my computer closely after my 3rd reset to factory, and the avast was working perfect until yesterday I turned off the computer and it did a features update, when I turned it back on, I got the error, after checking the log files, the only thing that happened was 'some' features were updated but I can not see which ones.

Running malware, repair tools, scannow and just about any other fix has failed for me. Only way I have been able to fix it was a factory reset. I will be doing it again today, installing Avast Pro again, and then creating a restore point to see if there is a short cut to the fix other than a complete reset. I will update the post when I complete this task today.

wiese

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I have exactly the same problem, interestingly mine is a brand new MSI GS70 Stealth Pro laptop running Windows 8.1 fully patched.

Installed Avast (great product I have used for many many years) as soon as I fired up the laptop for the first time and everything was great.

Then about a week ago Avast fails on start-up with the error "HTMLayout.dll cannot be loaded to properly start GUI. Therefore process cannot continue."

Very little installed on this laptop and the ONLY thing that has changed in the last few weeks has been windows patches. Tried the things mentioned on this forum and still get the error. Very frustrating.

Will be watching to see if anyone discovers the cause...

JW.


Tredo

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #26 on: May 19, 2014, 10:53:49 PM »
Ok, refreshed computer to factory specs, reinstalled all my games and such, working fine. Turned off auto Windows updates. Today, get the "Features update" now getting the same error. So I have narrowed it down to a Windows feature update issue. Luckily I created a restore point. Going to go back to the restore point and see if I get the same error.

Offline Eddy

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #27 on: May 19, 2014, 11:45:46 PM »
Don't know if it will solve things, but it could be that registering the dll may solve things.

- open a command prompt
- navigate to the folder where regsvr32.exe is located. (depends on the os, c:\windows\system32 or something alike)
- type: regsvr32.exe c:\<path to htmllayout.dll>\HTMLayout.dll

Make sure the path as well as HTMLayout.dll is typed correctly (capital/lowercase letters)

- reboot
« Last Edit: May 20, 2014, 12:37:24 AM by Eddy »

thekochs

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #28 on: May 20, 2014, 12:02:18 AM »
Don't know if it will solve things, but it could be that registering the dll may solve things.

- open a command prompt
- navigate to the folder where regsvr32.exe is located. (depends on the os, c:\windows\system32 or something alike)
- type: regsvr32.exe c:\<path to htmllayout.dll>HTMLayout.dll

Make sure the path as well as HTMLayout.dll is typed correctly (capital/lowercase letters)

- reboot

Good thought..........just some location info.
Regsvr32.exe is installed in the System folder.
On a 64-bit version of a Windows operating system, there are two versions of the Regsv32.exe file:
- The 64-bit version is %systemroot%\System32\regsvr32.exe.
Path: C:\Windows\System32\regsvr32.exe
- The 32-bit version is %systemroot%\SysWoW64\regsvr32.exe.
Path: C:\Windows\SysWOW64\regsvr32.exe


...........so to add is this correct ?
- open a command prompt
- navigate to the folder where regsvr32.exe is located {see notes above}
- type: regsvr32.exe c:\Program Files\Avast Software\Avast\Setup\htmlayout.dll
« Last Edit: May 20, 2014, 12:08:11 AM by thekochs »

iroc9555

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Re: AVAST Premier - HTMLayout.dll cannot be loaded......
« Reply #29 on: May 20, 2014, 12:23:36 AM »
This is what has worked for others. However it does not explain why this is happening.

http://forum.avast.com/index.php?topic=140574.msg1030367#msg1030367

Then again the location is not always the same. It can work in:

C:\Windows\system
C:\Windows\system32
C:\Windows\SysWOW64

Now, I must say that in my XP system I only have file HTMLayout.dll in 2 locations:

C:\Program Files\AVAST Software\Avast
C:\program Files\AVAST Software\Avast\setup

It is not in system or system32 folder and yet my avast! works flawlessly.