Author Topic: Outlook locks up when identifying a message as spam using Avast  (Read 2329 times)

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Jessie2F

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I am hoping that someone will be able to provide some guidance on what I need to do to eliminate a problem where Outlook freezes whenever I select an e-mail message and then click on the SPAM icon in Avast. I am then forced to restart Outlook and then get a message saying Outlook has a conflict with the Avast add-in. I am running Win7 Home Premium 64 bit. I just installed Avast Internet Security yesterday and, to this point in time, it feels like I wasted my money. Any help that can be provided would be greatly appreciated.

Offline Pondus

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Re: Outlook locks up when identifying a message as spam using Avast
« Reply #1 on: May 07, 2014, 06:21:42 PM »
what AV did you use before installing avast?
did you uninstall it before installing avast?

did you remove it according to vendors instructions / tools.    http://www.avast.com/en-eu/faq.php?article=AVKB11


Jessie2F

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Re: Outlook locks up when identifying a message as spam using Avast
« Reply #2 on: May 07, 2014, 06:52:49 PM »
I have only used free Avast on this machine and did the upgrade from there.

Offline Pondus

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Re: Outlook locks up when identifying a message as spam using Avast
« Reply #3 on: May 07, 2014, 06:59:03 PM »
Quote
I am then forced to restart Outlook and then get a message saying Outlook has a conflict with the Avast add-in.   
ok try this....
controlpanel > ad/remove programs > avast > uninstall / change > repair option ......

did that change anything?


Jessie2F

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Re: Outlook locks up when identifying a message as spam using Avast
« Reply #4 on: May 07, 2014, 11:04:23 PM »
Thanks for the suggestion, Pondus, however, that didn't make any improvement. Still locking up Outlook as soon as I click on the SPAM icon after highlighting the e-mail message.

Offline Pondus

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Re: Outlook locks up when identifying a message as spam using Avast
« Reply #5 on: May 07, 2014, 11:08:44 PM »
scroll down to OTL ....   http://forum.avast.com/index.php?topic=53253.0
follow instructions and attach OTL diagnostic log, then a log expert will take look

as it is late here in europe now you may not recive any help/reply today

« Last Edit: May 07, 2014, 11:37:04 PM by Pondus »

Jessie2F

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Re: Outlook locks up when identifying a message as spam using Avast
« Reply #6 on: May 08, 2014, 01:37:02 AM »
Here is the log file.  Thanks for having a look at it.