Author Topic: Question about Purchase avast. 4 days of payment. no products  (Read 1962 times)

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Wingshot

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Hello I want to ask, 4 days ago I  bought Avast Internet Security 3PC 1 Year
I want to know is there any problem with my payment, because the funds was removed from my account.
« Last Edit: May 16, 2014, 08:01:34 AM by Wingshot »

Offline CraigB

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Re: Question about Purchase avast. 4 days of payment. no products
« Reply #1 on: May 15, 2014, 09:13:51 PM »
Unless you want your email address harvested by spammers you might want to remove it from the forum.

Have you checked your email for a sent license, might be in the junk folder :-\
« Last Edit: May 15, 2014, 09:16:57 PM by craigb »

Wingshot

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Re: Question about Purchase avast. 4 days of payment. no products
« Reply #2 on: May 16, 2014, 08:00:30 AM »
I check every day everywhere. I guess have to wait longer, i do not know why, the funds should have arrived at Avast.
Thx for answer me, have a nice day :)

Online DavidR

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Re: Question about Purchase avast. 4 days of payment. no products
« Reply #3 on: May 16, 2014, 05:18:35 PM »
Have you tried the - Resend avast License http://www.avast.com/resend-license-paid.php, you will need to enter the email that you used when purchasing the license, e.g. the one that the original email with the link was/should have been sent.

What payment method did you use ?
Some payment methods may take longer to clear, e.g. bank transfer/credit card.
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Wingshot

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Re: Question about Purchase avast. 4 days of payment. no products
« Reply #4 on: May 16, 2014, 10:07:24 PM »
Yes I try but system told me that have no records for my mail.
I'll wait until Monday and see what happens.

Edit: Sorry I forgot to say about the method  Bank Transfer via Online banking
« Last Edit: May 17, 2014, 04:06:25 AM by Wingshot »

Online DavidR

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Re: Question about Purchase avast. 4 days of payment. no products
« Reply #5 on: May 17, 2014, 04:45:03 PM »
OK, a Bank Transfer takes longer to clear (though as an avast user I don't know the duration), whilst you will see it in your account it may not be cleared in the recipient account. Hopefully it shouldn't take too long.
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