Author Topic: New to avast. Infection detected. HELP NEEDED!  (Read 675 times)

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New to avast. Infection detected. HELP NEEDED!
« on: June 23, 2014, 11:11:11 AM »
Hello. I'm new to avast. I work on an iMac and the avast popup alert says infection detected.

Can someone tell me what I do with this information?

– Do I automatically run a full system scan? Which takes hours... can I continue working whilst it's scanning or could I potentially open the infection?
or
– Does it automatically move the infection into the virus chest (doesn't appear to be in there though).

Is there a quick scan option?

I couldn't find a user manual for avast.

Any help would be greatly appreciated.

Thanks in advance.

Offline Pondus

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Re: New to avast. Infection detected. HELP NEEDED!
« Reply #1 on: June 23, 2014, 11:21:26 AM »
Quote
and the avast popup alert says infection detected.
can you give all the info on the popup ..... or attach a screenshot


Offline Asyn

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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: New to avast. Infection detected. HELP NEEDED!
« Reply #3 on: June 23, 2014, 11:39:34 AM »
Thanks for the link to the user guide Asyn. That should help!

And Pondus, whilst I figure out how to upload an image to this forum the info on the popup was this...

Mail shield has detected a threat.

Infection: Win32:Trojan-gen
Subject: 20/06/2014 Photo
From: jyp1025@samwhapaper.com
File: photo.zip/photo.scr

Thanks!

Offline Pondus

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Re: New to avast. Infection detected. HELP NEEDED!
« Reply #4 on: June 23, 2014, 12:41:28 PM »
Attachments and other options are found just below the box you write in

You can upload and test the mail attacment at one of these places
www.virustotal.com  /  www.metascan-online.com  /  www.jotti.org





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Re: New to avast. Infection detected. HELP NEEDED!
« Reply #5 on: June 23, 2014, 10:52:45 PM »
Thanks for all your help.

I did a full scan, it didn't bring up the infected file so I manually searched for this and added to the virus chest. I also used one online tool on the file, so thanks for those links.

The user manual is very basic and didn't help much, I imagine once avast finds an infection it deals with it straight away, bit it is unclear.


Offline Asyn

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Re: New to avast. Infection detected. HELP NEEDED!
« Reply #6 on: June 24, 2014, 08:14:59 AM »
Thanks for the link to the user guide Asyn. That should help!
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0