Yes! I am one of those people who feel ripped off and am very angry about it. I first paid for the suite, then found I needed support, so I went that route. Along the way, I foolishly paid the $179+ that ended up being more like $195 with tax. After hours on the phone while people ran every program they had in the arsenal, ending with Hitman Pro, I still had a screwed up computer. Even worse, the tech's final advice to me was to allow them to reinstall my operating system (Windows 7 Home). This is nuts!
Another thing: Is 877-204-9327 a legitimate telephone number for avast!? It is the number I was given to call back on if I needed more help, and I'm pretty sure I used it also.
Mad as he** in Texas.