Author Topic: URGENT: avast! web shield is unavailable  (Read 2609 times)

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URGENT: avast! web shield is unavailable
« on: June 15, 2014, 08:35:00 AM »
I have installed avast! free antivirus on 14.06.2014. Post restart, it is continuously giving the message that the "web shield" feature can't be started. Kindly suggest a remedy to this. I even tried reinstalling, but it did not help the problem. Kindly advice.

Offline Asyn

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Re: URGENT: avast! web shield is unavailable
« Reply #1 on: June 15, 2014, 09:32:53 AM »
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which AV(s) did you use before avast!..??
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: URGENT: avast! web shield is unavailable
« Reply #2 on: June 15, 2014, 11:29:45 AM »
OS: 32 bit
Service pack: I am not sure I know
other security related software: none
AV(s) before avast! : I have been using avast! for the last 6 months or more. Had to format my computer recently(12.06.2014), post which I reinstalled avast!

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Re: URGENT: avast! web shield is unavailable
« Reply #3 on: June 15, 2014, 11:32:32 AM »
First, be sure to get rid of all remnants of your prior installed AV(s).
-> http://www.avast.com/faq.php?article=AVKB11

Then:
1. Download avast! Free Antivirus: http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: URGENT: avast! web shield is unavailable
« Reply #4 on: June 15, 2014, 12:40:58 PM »
Thank you so much. The issue has been resolved!.  :)

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Re: URGENT: avast! web shield is unavailable
« Reply #5 on: June 16, 2014, 06:56:07 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0