Grimefighter

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I see others have had the same problems.  I purchased Grimefighter and it would not run in its Linux mode.
Technical support advised me to buy Total Support fort £129.99.  Two engineers spent over 1 hour each trying to solve the problem and decided the fault lay with Grimefighter.  Nothing wrong with my PC which I have kept running myself for over 5 years!
Because the engineers worked on my PC I cannot get a refund on Total Support.
That cannot be right so can anyone help me out here?
Many thanks.

John

[schmidthouse]

I see others have had the same problems.  I purchased Grimefighter and it would not run in its Linux mode.
Technical support advised me to buy Total Support fort £129.99.  Two engineers spent over 1 hour each trying to solve the problem and decided the fault lay with Grimefighter.  Nothing wrong with my PC which I have kept running myself for over 5 years!
Because the engineers worked on my PC I cannot get a refund on Total Support.
That cannot be right so can anyone help me out here?
Many thanks.

John

Hi and welcome.
 If you can take a moment, here is a topic link and information on potential steps to acquire a refund, and explain you specific situation to Adam Riley. Read specifically Post #8
https://forum.avast.com/index.php?topic=149866.0 

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Thank you for your reply Schmidthouse.  I have emailed Adam Riley and will post the result.
Regards
John

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Reply from Adam almost by return.  He has already arranged for the refund.  Great news.
Regards
John

[schmidthouse]

Glad to see your resolution.